AutoNation Ford Burleson - Service Center

I made an appointment for 12:30 on a Saturday to get my first oil changed and tires rotation on my Mazdaspeed 3 with 7500 miles. After waiting for 1.5 hours, I asked one of the service managers if it norma first oil changed and tires rotation on my Mazdaspeed 3 with 7500 miles. After waiting for 1.5 hours, I asked one of the service managers if it normally took this long to change oil and rotate tires. He said that he would check into it. About 15 minutes later he explained that the service ticket printed out that I needed my wheels rotated AND balanced and the technician was having difficulties getting my wheels balanced. He told me that they would get a more experienced technician to take care of it and get them all balanced. 45 minutes later, my car was finished. I always check for my wheel lock key before I leave whenever my wheels have been removed. This is a good practice since my key had not been returned to my vehicle. I go back in to once again speak to the service manager about this issue. He goes out to the shop and returns with my key. Explanation: "The technician must have forgotten to put it back in your car." I'm so angry at this point that I don't notice all the oil/grease smudge marks on my door, hood, and front bumper of my car until I get home. I had just spent $30 on a car wash the day before! I will NEVER go back to the Burleson Autonation service facility again. I have very little reason to feel confident that any service I was to have received was done correctly, so I may as well cancel the remainder of my service contract, get my refund, and do it myself as I always have. More