AutoNation Ford Burleson - Service Center

I have purchased many trucks and cars from this location. I have never had a major compliant until this last service. Scheduled my appointment and made it clear that I had to have my car back that day. Th I have never had a major compliant until this last service. Scheduled my appointment and made it clear that I had to have my car back that day. There was a warranty issue that had been address and parts ordered. I arrived at my 7:30 appointment at 7:15. Again, told guy I had to have my car back. He reassured me that there would not be a problem. Come to find out that it was never touched other than oil change. I called later that evening to check on it. Then was told that the part that had been ordered for my car was sold to someone else. After being reassured that the part was there. Very, very disappointed in how it was handled from receiving guy through to manager. More

I have a maintenance agreement so I get my oil changed my tires rotator etc at no cost cuz I paid for that front great I made an apartment 3 weeks ago at 4:00 on Monday the 26th I get there at 3:40 they che tires rotator etc at no cost cuz I paid for that front great I made an apartment 3 weeks ago at 4:00 on Monday the 26th I get there at 3:40 they check me in and then they tell me it's going to be 2 hours Ended up being two and a half hours I'd ask for a car wash which I had to complimentary car wash from an issue from the last time I got my oil changed They failed to tell me it was going to take 4 hours so of course I didn't get the car wash Further apartments if it's going to take two and a half hours get your car oil changed and tires rotated you should have the courtesy of calling people and let them know ahead of time I had to take off work to get this done which was fine I wouldn't expect him to sit there for two and a half hours Maybe you should over look over your appointment schedule :( ;( More

I took my car to have the auto start looked at. My service tech was very honest with me and saved me from having to spend a lot of money that I didn't need to. Most places would charge just to get a b service tech was very honest with me and saved me from having to spend a lot of money that I didn't need to. Most places would charge just to get a buck. Thanks again for the honesty. It was most appreciated. More

1st time back for service. Give then a 12 on a scale of 10. New front install estimated at 2 hours. Done in one hour. 10. New front install estimated at 2 hours. Done in one hour. More

April 9, 2021 - My daughter and I dropped off her 2015 Ford Fiesta last Friday April 2, 2021 to AutoNation Ford Burleson because there is something wrong with the transmission and there was a metal on met Ford Fiesta last Friday April 2, 2021 to AutoNation Ford Burleson because there is something wrong with the transmission and there was a metal on metal grinding on the driver sides wheel when you make a left hand turn. She made an appointment and the minute we got there the man started giving her the run around about her car telling her that she didn't know what she was talking about. He then proceeded to tell her what was wrong with her car without anyone looking at it. First he told her that it was an electrical board that might be bad she told him that had been replaced last September he then told her well its the clutch and that was replaced last September too. After she told him that he didn't know what to say or do and he never addressed the wheel. She then proceeded to see about getting a rent a car for either her father or I and the guy told us that they didn't have any rent a cars. We ended up letting them take the care which was a big mistake. My daughter never heard from them, she had to call to find out what was going on with her car and every time she called she would get the run around or no one would answer the phone. Finally Wednesday, afternoon Janna called her and told her that they hooked the car up to the diagnostics computer and couldn't find anything wrong with it but they check the grinding on the drivers side wheel and she said ok and no one called her to let her know anything. After ignoring her for a week I went up to the dealership to find out what was going on and they had me talk to Cody and Janna and let me tell you neither know what they are doing. Janna tried to tell me that my daughter never tried to call her and I asked her if she was calling my daughter a lier because I know for a fact she called you several times. Cody then jumped up and said that they are having phone issues and that is probably why Janna never received her calls. I told him that he was full of xxxx that I knew that was a lie because I was able to get through today. Janna then proceeded to tell me that she had sent the paper work to get the wheel looked out and I found out that was a lie. She never sent the paper work to the mechanic or emailed the mechanic and the car was just sitting back in the back untouched. When I asked Cody to speak to the mechanic that was working on the car he told me that the mechanic was off today. I also mentioned to Cody that the man last Friday told my daughter that they didn't have any rent a cars that was a lie because Cody told me that they could get us one. Janna went to talk to Cody and she didn't realize I followed her and I over heard her tell Cody she dropped the ball and she screwed up that she never talked to a mechanic. After I heard this I blew up and lost my mind and demanded that I get my daughter's car back right now. Of course they started apologizing and trying to make it better but the damage was already done. After me loosing my xxxx in the dealership they finally went back and go my daughter's car and before I left I let everyone know that I was never take my car or buy a care from their dealership again. They are the most incompetent dealership and people I have ever dealt with in my live they have no clue what they are doing at this dealership. The Three Stooges could do a better job than the people at this dealership. More

December 1, 2020 - Went to AutoNation Ford Burleson to make an appointment for the panoramic sunroof to be repaired for the 5th time. I was pleasantly surprised when the service advisor told me I could dr make an appointment for the panoramic sunroof to be repaired for the 5th time. I was pleasantly surprised when the service advisor told me I could drop it off. I expected them to be busy and an appointment would assure me they’d work on it at the specified date. Since it’s been two months ago I don’t remember the full details except that communication was horrible and it took 15 days for me to get my truck back. $2985 repair – warranty! A couple of days after I got it I opened the sliding rear window and the sunroof shade started flapping so now it has to go back because they didn’t get it fixed correctly. I make an appointment for January 18th @ 9am thinking pop it back in the track and no biggie, I’ll have it back that night. PLEASE!!! Seems making an appointment to have your vehicle looked at means you just have a time to drop it off and they’ll look at it when they can. It took 2 days before I got a call back from the service advisor saying the part that is now faulty, which was not faulty before it was fixed in December, will need to be approved by the warranty company or it’ll be a $1800 repair. So, I send over the paperwork and he submits everything and works with them to get it covered. That’s 1 week. Now we wait for parts, but I didn’t get a call to update me, so I must make contact, by email so everything is in writing. On Friday I get a response saying that ‘Ford sent the wrong color and the replacement will be here Tuesday’. That’s 2 weeks. Tuesday night I email the service advisor just to see if the parts arrived and if they have a timeframe of when the truck will be done. Thursday afternoon and still no response from him. I know the email is correct, I clicked reply on his previous email. Since December 1st 2020 My truck has been in the shop for 33 of the 66 days as of Feb 4. More