AutoNation Ford Burleson - Service Center

Appreciated Anna’s help in getting the recall taken care of of More

AutoNation Ford Burleson needs better training and/or hold the Techs & Service Reps accountable for a "Job Done Right". I asked the Customer Service Rep to be sure that the Tires were Rotated when I bro hold the Techs & Service Reps accountable for a "Job Done Right". I asked the Customer Service Rep to be sure that the Tires were Rotated when I brought my F150 for Check Engine light & oil change. My truck needed a new O2 sensor and oil change. In addition to not Rotating the Tires, the Tech did not reset the Oil Life indicator. This is the second time in a row that the Service Tech failed to reset the Oil Life indicator. Are they actually changing the oil in my vehicle or just charging more than $100 to say they did? More

There’s a reason why I am a repeat customer at this dealership and it’s called customer service! dealership and it’s called customer service! More

Our one year old "fixed ten months ago Escape" fell victim to the same TSB as the first break down, defective parts, and follow up, from another dealer. My worst fears confirmed by Matt's mechanic's, victim to the same TSB as the first break down, defective parts, and follow up, from another dealer. My worst fears confirmed by Matt's mechanic's, left me angry and disappointed that it was not handled correctly the first time, while still under a TSB and factory warranty exactly 10 months ago. Matt's service department was stretched thin, with no lack of things to do, but that did not affect his fantastic attitude and personable service to me. He let me know the problem, and the solution. He constantly stayed in touch, updating me on my vehicles and repair status. The repairs were major, and had it been another dealer, or service writer, could have taken weeks. Not only did it happen at "break neck speed" but the service report reflected the extensive undertaking in detail. We have had the Escape back now for three days, taken on a small trip, and commute, it is running better than it ever has. If you're like me, and dread the typical Service interaction at a dealership, fear no more, there is a service professional, and a dealership that will go above and beyond expectations, Matt Masters, and Autonation Ford Burleson are the ones to see. Thank you Robin Putman More

Fernando was great to work with, They were able to get my Nissan Altima fixed and also gave me options for future maintenance issues to look out for, Nissan Altima fixed and also gave me options for future maintenance issues to look out for, More

Dropped off Explorer for routine oil change full service, and seat belt issue we discovered recently while out of town. Fernando was awesome, went over everything, and while they could not recreate the sea and seat belt issue we discovered recently while out of town. Fernando was awesome, went over everything, and while they could not recreate the seat belt issue, he offered to ordered and install new one, but it could have been grandkid operational error. They have really improved their service department! More

Awesome service!Quick and easy , no hassle.Kip was very Awesome service! Quick and easy , no hassle. Kip was very professional and pleasant to work with and I highly recommend Autonation Burleson Ford fo Awesome service! Quick and easy , no hassle. Kip was very professional and pleasant to work with and I highly recommend Autonation Burleson Ford for all your needs. More

Excellent scheduling. Terrific customer service from Advisor and others. Service took way to long; didn’t wash truck and quality check on tire pressure was non existent. Rotated tires 80 in back 60 in Advisor and others. Service took way to long; didn’t wash truck and quality check on tire pressure was non existent. Rotated tires 80 in back 60 in front. Didn’t bother to check. I had to make second trip from Glen Rose, TX to Burleson, TX. This seems to be common practice across multiple Ford dealers. More

I had my truck in for a detail. They did an excellent job. They even took my bed mat out and cleaned it. job. They even took my bed mat out and cleaned it. More

turned truck in and got it back that afternoon. Problem solved! The only issue I had was I had to make another trip to get my paperwork. solved! The only issue I had was I had to make another trip to get my paperwork. More