AutoNation Ford Burleson - Service Center

Made an appointment to get a new key made for my truck for 9:45 am. Arrived on time and was first in line. Four other cars lined up behind me and we all sat there waiting. Waited over 18 minutes and I for 9:45 am. Arrived on time and was first in line. Four other cars lined up behind me and we all sat there waiting. Waited over 18 minutes and I could see people in the windows but no one came out to help me. I finally went inside and asked if anyone was working today and a gentleman came out and finally took my information. I have had several vehicles serviced here in the past and usually we are met shortly after we arrive, I was very disappointed in the service we received this time. The key worked fine and I was called when it was done but I had made an appointment to be able to leave the truck quickly and keep an appointment elsewhere. Not at all sure that I will come back for regular service More

90000 mile service was good. Oil and filter change and tire rotation made. Lug nuts had become swollen so they were replaced. Other items were checked. The shuttle service was very useful to me. The w tire rotation made. Lug nuts had become swollen so they were replaced. Other items were checked. The shuttle service was very useful to me. The wait would have been excessive. In at 8AM, out at 5PM. More

The dealership did an outstanding job on taking care of my car , checking on me & keeping me informed…It was a good experience for me!Thank you very much! my car , checking on me & keeping me informed…It was a good experience for me!Thank you very much! More

Was given estimate of additional work to be done of an hour. Work finally completed 2 hours after time estimated. 3 hours for a 1 hour job. Reason given was that technician was stopping job in progress on hour. Work finally completed 2 hours after time estimated. 3 hours for a 1 hour job. Reason given was that technician was stopping job in progress on my vehicle to perform multiple vehicle inspections. I gave a 3 instead of a 1 or 2 because I have historically received good service at this location. Dealership did give me an unsolicited, significant price break because of the delay. More

Took car in for transmission flush. Car was done and I had it back before I went to work, great service and good price. Great Job! had it back before I went to work, great service and good price. Great Job! More

This dealership always puts the customer first. Most people are busy today, yet they got me and my F150 in and out in a reasonable time. people are busy today, yet they got me and my F150 in and out in a reasonable time. More

Just wondering why it takes almost 2 hrs to do a oil change the service guy helped alit. But everytime i go its a 2 hour process my grandson goes to another dealership and hes in a out in under 30 mins change the service guy helped alit. But everytime i go its a 2 hour process my grandson goes to another dealership and hes in a out in under 30 mins More

Great service rep Matt.Awesome. Fernando reattached rear wiper arm wiper arm More

We have always taken our Cars & Truck to Auto Nation Burleson.They are who we trust with all our Vehichle Needs.Their Staff is the Best! Burleson.They are who we trust with all our Vehichle Needs.Their Staff is the Best! More

I was greeted quickly by Matt who was very pleasant. Knowledgeable, and understood my needs. After my vehicle was ready he came to me and went over everything and even answered a few questions I had per Knowledgeable, and understood my needs. After my vehicle was ready he came to me and went over everything and even answered a few questions I had pertaining to my 2020 F-150. More