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AutoNation Ford Burleson - Service Center
Burleson, TX
546 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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546 Reviews of AutoNation Ford Burleson - Service Center
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January 10, 2022
Brought my vehicle in for diagnosis. Had to order parts. All is good… until… They held the parts for a week before contacting me to set appt. Made the appt and they decided they couldn’t do it that day. Mad All is good… until… They held the parts for a week before contacting me to set appt. Made the appt and they decided they couldn’t do it that day. Made phone call after phone call in the ensuing days to make a new appt. Left multiple messages with service advisors AND service manager with ZERO return calls. I had to call Ford Complaint service to get any movement from this dealership. I only did this because I didn’t want my driveshaft falling out as I was still driving a defective vehicle. They get 2 stars only because it was finally repaired in about 4 hours only after Ford contacted them on my behalf. More
by jerryph40
Employees Worked With
Christian
January 09, 2022
Worst dealership ever. They do not answer the phone. Oil changes take forever. They broke my oil pan skid plate d=so they just tie wrap it. They already sold me the truck and pre paid oil changes, so they c changes take forever. They broke my oil pan skid plate d=so they just tie wrap it. They already sold me the truck and pre paid oil changes, so they could care less. More
by brent
Employees Worked With
Sydney Thorp
January 08, 2022
Matt Masters definitely knows, understands, and provides excellent customer service! He truly went above and beyond when my truck needed to be serviced. You could double what you are paying him and you woul excellent customer service! He truly went above and beyond when my truck needed to be serviced. You could double what you are paying him and you would still be getting a bargain. Well done and thank you as well to Linda Belota and Preston Harper! More
by Glen Mac
Employees Worked With
Matt Masters
January 06, 2022
Kip Moore was a pleasure to work with He got me in and Kip Moore was a pleasure to work with He got me in and out in a timely manner Very happy with the service department at Burleson location Kip Moore was a pleasure to work with He got me in and out in a timely manner Very happy with the service department at Burleson location More
by michael
Employees Worked With
Kip Moore
January 03, 2022
Dealership is good just wish the service department was better and a lot faster. Takes all day to get a oil change and they still did not do the recall’s better and a lot faster. Takes all day to get a oil change and they still did not do the recall’s More
by Mudman355
Employees Worked With
Sydney Thorp
December 29, 2021
If it can be at all helped… I will not ever do business with this establishment, ever again. Their communication skills are non existent, and they had my vehicle for over a month, without solving the probl with this establishment, ever again. Their communication skills are non existent, and they had my vehicle for over a month, without solving the problem. More
by Irritated
Employees Worked With
Svc mgr james, svc advisor Christian, and someone named Linda, Sydney Thorp
December 25, 2021
I brought in my Ford Explorer to have the recall work done. I scheduled an 8:30 am appointment which I was a few minutes early. However, they promptly took my vehicle in. I was under the impression that done. I scheduled an 8:30 am appointment which I was a few minutes early. However, they promptly took my vehicle in. I was under the impression that it would take a couple of hours so I was shocked when I returned that afternoon around 4pm to discover my vehicle had not been serviced. I did receive a call back around 6:30 pm that evening that my vehicle was ready. I returned the following day in which I was greeted by a sincerely apologetic Service Advisor, Christian. He explained that the service team was working on IPO's?? More
by jack.buckley
Employees Worked With
Christian
