AutoNation Ford Burleson - Service Center

The SERVICE department of this dealership needs better leadership and customer service attention. Communication is important and it is lacking at AutoNation Burleson. The personnel are good, there just leadership and customer service attention. Communication is important and it is lacking at AutoNation Burleson. The personnel are good, there just needs to be attention to improving their customer service skills. More

I have used this dealership for years and have always had a good experience. May 24, 2022 was no exception. They have always been kind, courteous and helpful. Douglas Owens took very good care of me. a good experience. May 24, 2022 was no exception. They have always been kind, courteous and helpful. Douglas Owens took very good care of me. More

Service work was good. Even though interior had paper floor mat and plastic seat cover interior door panel had scuff marks and dirty floor I had to clean. Even though I h Even though interior had paper floor mat and plastic seat cover interior door panel had scuff marks and dirty floor I had to clean. Even though I had an appointment I waited 3 hours for service completion without any updates. More

The best service ever! Professional staff and skilled mechanic. I am writing to thank you for the quality of service provided. I sincerely appreciate your efficient, gracio Professional staff and skilled mechanic. I am writing to thank you for the quality of service provided. I sincerely appreciate your efficient, gracious customer service. More

Burleson Ford is great to deal with. They have always been knowledgeable on questions I have had. Burleson Ford has given us excellent service and there employees all have been very kind They have always been knowledgeable on questions I have had. Burleson Ford has given us excellent service and there employees all have been very kind and friendly. More

They got me in without an appointment and we’re done with everything in little over hour everything in little over hour More

The service rep was attentive and thorough. He answered all my questions and insured that the service was completed on my Jeep. He answered all my questions and insured that the service was completed on my Jeep. More

Great people to work with! Had my truck ready quickly, and the repair was done correctly. Had my truck ready quickly, and the repair was done correctly. More

Matt Masters is very good and keeps his customers informed. A pleasant experience for sure. informed. A pleasant experience for sure. More

Courteous, helpful. My service rep was busy so another rep came right out to help me. He kept me informed throughput the waiting time. When my vehicle was done he broug My service rep was busy so another rep came right out to help me. He kept me informed throughput the waiting time. When my vehicle was done he brought it right to the door so I didn’t need to walk far since I had mobility issues. More