AutoNation Ford Burleson - Service Center

Service advisor Fernando Cano was very customer service orientated. He did everything he could to get me back on the road as quickly as possible. He was aware that I had to have the vehicle towed in to you orientated. He did everything he could to get me back on the road as quickly as possible. He was aware that I had to have the vehicle towed in to your dealership, and that I was trying to get home to Oklahoma City as soon as possible. More

They do not respond and don't honor their word. I'm beyond disappointed with this whole experience I'm beyond disappointed with this whole experience More

Great customer service in the service department. I also appreciate that the dealership offers coffee and tea. I also appreciate that the dealership offers coffee and tea. More

I had an appointment for oil change & tire rotation. When I got there I was told it would take at least 2 hours. If I have an appointment I shouldn't have to wait 2 hours. When I got there I was told it would take at least 2 hours. If I have an appointment I shouldn't have to wait 2 hours. More

Matt Masters in service is so awesome. Any time I need anything whether it’s maintenance or a major service. He gets me taken care of. I’ve never had such a great experience every single t Any time I need anything whether it’s maintenance or a major service. He gets me taken care of. I’ve never had such a great experience every single time I’ve taken my vehicle into service until now! More

I've been doing business at this dealership for the last 16 years and I've never had a bad experience, they always been polite and courtesy, they've always gotten my trucks out when they said they would be 16 years and I've never had a bad experience, they always been polite and courtesy, they've always gotten my trucks out when they said they would be ready. More

Service Department was Very Short Handed. They Did a Great Job, Considering. I Will go Back. They Did a Great Job, Considering. I Will go Back. More

We own several Ford pick ups and like the product. We will continue to purchase Ford vehicles. We will continue to purchase Ford vehicles. More

Everyone I’ve met has been courteous, professional, and more helpful than I ever expected. From looking for a new truck to having to replace a totaled car to getting a service done, they’ve been there for more helpful than I ever expected. From looking for a new truck to having to replace a totaled car to getting a service done, they’ve been there for us through it all. More

To change my oil tire rotation it took almost 5 hours and I was there over 30 minutes early for my appointment I was there over 30 minutes early for my appointment More