AutoNation Ford Burleson - Service Center

The Service is always great, however the wait time is another story. I made an appointment for 8:00 am, got there at 7:45 and left at 10:45. 3 hours for an oil change and to fix a recall. They asked m another story. I made an appointment for 8:00 am, got there at 7:45 and left at 10:45. 3 hours for an oil change and to fix a recall. They asked me if I was going to wait so they knew. That wasted a lot of my time just waiting. Linda and my advisor did check on me several times but there has to be a faster way around this. More

Took my truck in for a horn not working. Dealing with Christian in service and Linda in customer service was great and very helpful. Service manager was a big help in getting my truck fixed Dealing with Christian in service and Linda in customer service was great and very helpful. Service manager was a big help in getting my truck fixed and not having to leave it overnight! More

Took my truck in on a Monday to fix the sunroof. Picked it up on Saturday and back to the service department on Monday after a trip to the car wash and found a leak. Seems to me, they should have Picked it up on Saturday and back to the service department on Monday after a trip to the car wash and found a leak. Seems to me, they should have leak-checked it the first time and found the problem. More

No reason to setup appointment. Nothing is set or notified when you do this. Several visits and years, nothing has changed. I call to setup service or warranty fixes and it’s like t Nothing is set or notified when you do this. Several visits and years, nothing has changed. I call to setup service or warranty fixes and it’s like that do not communicate within their own business. This trip as well as the last one four months ago I had a recall and when I arrived, hours later was told that had not gotten to do the repair. More

I took my 2017 F150 in to AutoNation because it was dying but no lights came on. Matt my service advisor stayed on top of the repairs and they even had to get Ford involved. It took a little while but they f but no lights came on. Matt my service advisor stayed on top of the repairs and they even had to get Ford involved. It took a little while but they finally found the crankshaft sensor. Thanks Matt!! More

Quality work and completed job in a timely manner. Very good customer service and follow up. Very good customer service and follow up. More

great dealership close to home been going there since 2015 this last time wait time was decent others time not so good 2015 this last time wait time was decent others time not so good More

Setting up the appointment and taking my car in for service was easy. The staff was friendly and professional. service was easy. The staff was friendly and professional. More

It was easy for me to schedule and they completed the service much quicker than expected. service much quicker than expected. More

Love Jerry Fisher in the Svc Dept. ... he's efficient, friendly, helpful and ON IT. ... he's efficient, friendly, helpful and ON IT. More