AutoNation Ford Burleson - Service Center

We live in Odessa and they were able to get us in right away when we were in the area visiting family. away when we were in the area visiting family. More

The current economy has had a significant impact on this dealership. They arr very obviously short handed and that has had a negative impact on their customer setvice communication and vehicle service turn dealership. They arr very obviously short handed and that has had a negative impact on their customer setvice communication and vehicle service turn around. Most communication, in attempting to obtain job ststus informstion, has been customer originated. Never able to reach the assigned service adviser by phone. Automated phone system is difgicult to work with and always have to leave messages. On a recent call the automated phone system connected me to the service manager' s voice mail. I left a messages. Finally got a rride to the dealership to talk with anyone in the service department only to learn that the service manager had quit. They completed the requested service work a week later. More

Service department needs serious help, the employees try their best but no backup from lack of management. their best but no backup from lack of management. More

Bought my F150 there new, service had always been great. Possible repairs that might need to be looked at in the future are brought to my attention. The latest safety recall was taken care of as well as so Possible repairs that might need to be looked at in the future are brought to my attention. The latest safety recall was taken care of as well as some other repairs that were required. There was one small issue and that was with communication but not the dealers or service advisors fault but a cell phone service issue. Matt did a great job of trying to contact me and showed me his attempts to contact me when my truck was ready, my truck was ready as promised but for what ever reason nothing was getting to me. More

Douglas was thorough and kept me updated with the progress. He was concerned with service and my satisfaction. progress. He was concerned with service and my satisfaction. More

Friendly and very helpful. When ask a question they take the time too answer and be sure you understand. When ask a question they take the time too answer and be sure you understand. More

Service was completed successfully and everyone provided great service. The oil was changed and truck washed. great service. The oil was changed and truck washed. More

This is the best place to buy and have your vehicle serviced. They knew we were leaving for a trip and stayed late to get our vehicle done so we could make our plans. Can't say enough good stuff about serviced. They knew we were leaving for a trip and stayed late to get our vehicle done so we could make our plans. Can't say enough good stuff about them. More

They really care about you and go the extra mile! They are not the closest Auto Nation but worth the drive even at $5 per gal fuel They are not the closest Auto Nation but worth the drive even at $5 per gal fuel More

Great Customer Service , I took my vehicle in for a repair and had back the same day! repair and had back the same day! More