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AutoNation Ford Burleson - Service Center

Burleson, TX

4.1
546 Reviews

546 Reviews of AutoNation Ford Burleson - Service Center

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July 24, 2022

Matt Masters provided excellent service. He and his team are quick, professional, and always go a step beyond to meet my needs. I won't take my Mustang anywhere else!! More

by LSchisler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Masters
Jul 26, 2022 -

AutoNation Ford Burleson responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

July 22, 2022

Check engine light had been. They tested my truck and told me it was ok to drive until they could get it in the shop. Scheduled my service time and got it back to me within the t More

by smelleyj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kipp and Matt
Jul 26, 2022 -

AutoNation Ford Burleson responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 21, 2022

Great service but needs to hire enough help people were kind considerate in getting the job done More

by bert.pray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Forgot the names
Jul 25, 2022 -

AutoNation Ford Burleson responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

July 19, 2022

By far one of the best Ford service departments I’ve been been to, Matt Masters was very knowledgeable and informative. More

by Sergio Murillo
Recommend Dealer
Yes
Employees Worked With
Matt Masters
Jul 21, 2022 -

AutoNation Ford Burleson responded

Hi Sergio, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

July 19, 2022

Great service! Prompt attention and courteous personnel. Will definitely go back for service. End of review More

by Patrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Jul 21, 2022 -

AutoNation Ford Burleson responded

Hi Patrick, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

July 18, 2022

Brought vehicle in for warranty work from 3rd party. Company didn't cover certain aspects of repairs but autonation went ahead and did at no charge for me. More

by bearkat967
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
Jul 19, 2022 -

AutoNation Ford Burleson responded

Hi, we're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

July 18, 2022

All went well with 100000-mile service on my F-150. Service advisor was easy to work with. I much appreciated the shuttle service. More

by larry goertz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Douglas Owens, shuttle driver
Jul 21, 2022 -

AutoNation Ford Burleson responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

July 16, 2022

Slow could not do the job I brought it in for. was there for hours waiting for nothing but keys, never got keyless entry program. More

by Papagator5559
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Supervisor
Jul 19, 2022 -

AutoNation Ford Burleson responded

Hi, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 522-3224 to discuss what we can do to help.

July 15, 2022

Fernando the service writer was awesome, took great care of us very well and in a timely manner! More

by markharris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fernando
Jul 19, 2022 -

AutoNation Ford Burleson responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Burleson! If you have any further questions, please give us a call. We're always happy to help! Take care!

July 14, 2022

Service Department was good. Took care of me. Did not feel like it was in and out. Communicated well. Good job. Always feel like they do their best. More

by peggyhughes85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan, Fernando
Jul 17, 2022 -

AutoNation Ford Burleson responded

Hello, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

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