AutoNation Ford Burleson - Service Center

Kip was the person who helped us, called & kept us updated on oil change & recall being done! Only problem was when checking out, they always forget we have the premium maintenance with Ford and try updated on oil change & recall being done! Only problem was when checking out, they always forget we have the premium maintenance with Ford and try to charge us!! More

Every since I bought this car from them and I have taken it in for service of any kind, there has been an issue. The service department is terrible. This time, I had an appointment for a recall. I waited fo it in for service of any kind, there has been an issue. The service department is terrible. This time, I had an appointment for a recall. I waited for about 20 mins to be waited on then another 10 only to find out they don’t have the part. Wouldn’t you think they could know that before I went for my appointment?? More

The difference between this dealership & all others is they have Matt who takes a genuine interest in his customers & a team that hits the ground running! Yall know it's hot as xxxx out here & they were s they have Matt who takes a genuine interest in his customers & a team that hits the ground running! Yall know it's hot as xxxx out here & they were steadily working to keep the line moving. All those working at 8am were still there when I returned at 7pm- even their very friendly clerk, Linda! More

Service center and Douglas did an excellent job. Really good service and attention to detail Really good service and attention to detail More

Matt Masters provided excellent service. He and his team are quick, professional, and always go a step beyond to meet my needs. I won't take my Mustang anywhere else!! He and his team are quick, professional, and always go a step beyond to meet my needs. I won't take my Mustang anywhere else!! More

Check engine light had been. They tested my truck and told me it was ok to drive until they could get it in the shop. Scheduled my service time and got it back to me within the t They tested my truck and told me it was ok to drive until they could get it in the shop. Scheduled my service time and got it back to me within the time they said it would take. More

Great service but needs to hire enough help people were kind considerate in getting the job done kind considerate in getting the job done More

By far one of the best Ford service departments I’ve been been to, Matt Masters was very knowledgeable and informative. been to, Matt Masters was very knowledgeable and informative. More

Great service! Prompt attention and courteous personnel. Will definitely go back for service. End of review Prompt attention and courteous personnel. Will definitely go back for service. End of review More

Brought vehicle in for warranty work from 3rd party. Company didn't cover certain aspects of repairs but autonation went ahead and did at no charge for me. Company didn't cover certain aspects of repairs but autonation went ahead and did at no charge for me. More