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AutoNation Ford Burleson - Service Center

Burleson, TX

4.1
546 Reviews

546 Reviews of AutoNation Ford Burleson - Service Center

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August 12, 2022

Service department is dependable and honest. Vehicle was ready on time as promised. Definitely recommend! More

by travis.a
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Masters
Aug 16, 2022 -

AutoNation Ford Burleson responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

August 12, 2022

Fernando was very friendly and easy to communicate with. I would text him, and he would respond in a timely manner. I appreciate all that Fernando did to get my vehicle back to me! More

by sursjf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fernando, Cano
Aug 16, 2022 -

AutoNation Ford Burleson responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 12, 2022

I can't say enough about the great experience I had at Autonation Ford in Burleson. My new Ford Transit Motorhome had a constant check engine light and an additional issue with the radiator fans running c More

by twoodlingjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip our mechanic, Matt the service advisor, Linda form customer Service
Aug 17, 2022 -

AutoNation Ford Burleson responded

Hello, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford Burleson and we hope to be of service again in the future.

Aug 17, 2022 -

twoodlingjr responded

Thank you Auto nation Ford of Burleson. Your team did a great job on my vehicle fixing a difficult issue. My hat is off to Phil, Mat and Linda. 5 stars to Burleson Autonation Ford.

August 11, 2022

I got really bad service at this location I bought my F150 truck from this location I have been coming to this location for about three or four years I have one year left to pay off my vehicle this was t More

by JackyRoberson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t remember their names I do have their names in my phone it was the people from services
Aug 16, 2022 -

AutoNation Ford Burleson responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Burleson take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (817) 522-3224 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

Aug 18, 2022 -

JackyRoberson responded

Yes I would like the opportunity to speak with you perhaps I could give you a call Friday because my schedule is full of meetings this week and hopefully speak to you about the incident

August 11, 2022

Reliable work - I just think if you schedule a oil change it shouldn’t take over two hours More

by Price-lisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Burleson Ford
Aug 16, 2022 -

AutoNation Ford Burleson responded

Hello, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

August 10, 2022

Matt the rep who took my information was very friendly and courteous. He listened and followed up to make sure that all the work was done properly. He was helpful in informing me of the service portion th More

by Wanderer51
Recommend Dealer
Yes
Employees Worked With
Matt Martin
Aug 14, 2022 -

AutoNation Ford Burleson responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

August 09, 2022

I took my 2018 F150 in for service and was placed with Douglas. He went above and beyond to help me. The biggest problem I had was not with the service dept but with the warranty company I had and Douglas More

by Twhite4355
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Douglas
Aug 12, 2022 -

AutoNation Ford Burleson responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 07, 2022

Made an APPT via the FordPass App for my 20k mile service plan, I scheduled the service for a Saturday. I dropped off my F350 at 0900 on Saturday and by noon the service had been completed. I had the chanc More

by richbaeza80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown names
Aug 09, 2022 -

AutoNation Ford Burleson responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 04, 2022

I had a problem with my AC electrical power up fan, Matt took it in for service and got it back to doing what its suppose to do, especially in the 100+ weather we have been having. Thank you Matt and Burle More

by sosilvas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt, Linda
Aug 08, 2022 -

AutoNation Ford Burleson responded

Sosilvas, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 01, 2022

I had a recall, thank you Kipp Morris for your professional and friendly experience. My car was done in one day. More

by dreamlover35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kipp Morris
Aug 03, 2022 -

AutoNation Ford Burleson responded

Hello, it means so much to us that you chose our dealership! Drive safe, and we'll see you on the road.

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