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AutoNation Ford Burleson - Service Center

Burleson, TX

4.1
546 Reviews

546 Reviews of AutoNation Ford Burleson - Service Center

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August 22, 2022

The dealership was very professional, they were able to get me the the day after I called, only took them a couple of days to preform the work, and very affordable. I’ll continue to use them for my vehicle More

by Kfreeman412
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fernando
Aug 26, 2022 -

AutoNation Ford Burleson responded

Hi, your satisfaction is our top priority. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 21, 2022

I was very pleased with my time in the service department. SFC Owens made my trip to the service department great, You guys are lucky to have someone like him that makes you feel very comfortable More

by david.lyle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Owens SFC retired
Aug 26, 2022 -

AutoNation Ford Burleson responded

Hello David, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

August 18, 2022

Matt is wonderful! He takes great care of us in the service department. Could not ask for better! More

by denna.thecowtownlawyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Masters
Aug 23, 2022 -

AutoNation Ford Burleson responded

Denna, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

August 18, 2022

Came in for a battery issue. The service advisor checked my battery and said it needed to be replaced. Recommended a lifetime battery. Was installed very quickly with no issues. More

by DEAMONDRIVER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Masters
Aug 23, 2022 -

AutoNation Ford Burleson responded

Deamondriver, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

August 18, 2022

Well after the last review i wrote everything seemed to get better for a few days only because they wanted me to change my review and give them a good review! When they thought i did everything went right More

by Toddhoss74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Several different employees
Aug 23, 2022 -

AutoNation Ford Burleson responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

August 17, 2022

Received a coupon in the mail for 25% off service. Called and made an appointment a few days in advance. On actual appointment day dropped car off at 7:15 for a 9:40 appointment. Called a few times More

by Bobert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Fernando Cano
Aug 23, 2022 -

AutoNation Ford Burleson responded

Hi Bobert, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (817) 522-3224 for ways we can work towards resolving these issues. We look forward to hearing from you soon. Take care!

August 17, 2022

No organization. Service was horrible on a recall item. I made an appointment for recall item. I arrived at set time and was told recall person did not work that day More

by f43jet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Linda Belota
Aug 17, 2022 -

f43jet responded

f43jet No organization. Service was horrible on a recall item. I made an appointment for recall item. I arrived at set time and was told recall person did not work that day and would be there following day. I left the vehicle for repair. 13 day later after numerous unreturned call I finally drove there and find my vehicle had been repaired. No communicatios with me. I needed a loaner vehicle and no one returned my call. After the complaint to Ford Hq. Linda Belota from HQ called me trying to undo the bad review with unkept promises. FED UP with ford

August 16, 2022

Love this place. Anytime I need anything or even walk in the door I feel like I am treated special. Matt in the service Department and Trevor in sales are really am More

by Juli Guhl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trevor and Matt
Aug 20, 2022 -

AutoNation Ford Burleson responded

Hi Juli, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 15, 2022

Truck was in for warranty work for 10 days, no loner car. ..Just a Ghetto rental car. At the time of purchase I was told they had loner cars for service. Just not true at all. All car dealerships the same, sp More

by ronniegilley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service writer
Aug 19, 2022 -

AutoNation Ford Burleson responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Burleson take our reviews very seriously. Please call our General Manager at (817) 522-3224 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

August 14, 2022

Good service, Fernando did great and even wash my vehicle for free, I will be back More

by BUTCHLONG - JAMES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fernando,nona
Aug 18, 2022 -

AutoNation Ford Burleson responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

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