AutoNation Ford Burleson - Service Center

Service department writers and management is a complete joke. They will not return calls (even General Manager) and are so disorganized they cant even keep their stories straight. Honesty and communicatio joke. They will not return calls (even General Manager) and are so disorganized they cant even keep their stories straight. Honesty and communication is the key here and they have neither one. I would not ever take a vehicle there or recommend them to anyone for service. Its a shame that corporate has allowed this type of thing to happen in our once small town where honesty and a handshake means everything. More

I continue to receive excellent service for my Expedition. My low tire pressure warning light came in and I was unable to find an operating air compressor throughout Burleson. I went in to get ass Expedition. My low tire pressure warning light came in and I was unable to find an operating air compressor throughout Burleson. I went in to get assistance and after filling my tires, the extremely low tire became obvious. Carlos and the team quickly inspected the tire, made necessary repair (plugged hole) and got me back out within an hour. Great and timely service to unexpected / unknown issue. More

Good job and Good Service and Informe caber en Mi guarantee and due on time guarantee and due on time More

Service center dumb policy. Took my truck in today for a safety recall. I was told I would have to be placed on the schedule which I understand. But I would have to leave my tru Took my truck in today for a safety recall. I was told I would have to be placed on the schedule which I understand. But I would have to leave my truck there today and it would be over 1 1/2 weeks before it would be looked at. I asked if I could bring it back when my date comes up and they said no I had to leave it there today. I asked why and they said that was the policy. I told them then I could not be without it that long for work and they again said that was there policy. More

Service center is not great. Recall and oil change. They did not look at my account to see if I had a maintenance agreement. They should have done more then change the oil. They Recall and oil change. They did not look at my account to see if I had a maintenance agreement. They should have done more then change the oil. They should have change filters check tires rotated tires but they did none of that. I told them my tires need air but evidently they didn’t look at it so the tire pressure was still low. The service paper said I denied a 20,000 mile service when I did not because I wasn’t asked deny anything. This is the second vehicle we have purchased from this dealership. My husband Has had issues when taking his truck in for maintenance. He says we will never use this dealership again. When you call and ask for a manager you’re always told he’s not there so you leave a message and he never calls you back. More

Staff was very friendly and efficient. They were able to troubleshoot my car quickly and got the car repair completed in the stated time. They were able to troubleshoot my car quickly and got the car repair completed in the stated time. More

Customer service is working hard to correct any communication issues between their customer and service repair person. This is a new beginning and I am very hopeful that this helps to improve custo communication issues between their customer and service repair person. This is a new beginning and I am very hopeful that this helps to improve customer relations. More

Everyone at AutoNation did a great job. Linda Biota was especially helpful! Thank you for stepping up and making everything right. Linda Biota was especially helpful! Thank you for stepping up and making everything right. More

Haven’t had exceptional service from this dealership until I found Fernando. Ever since him it’s been nothing but great. until I found Fernando. Ever since him it’s been nothing but great. More

You REALLy don’t want my opinion on my latest visit. !!! An appointment at 9am for safety inspection and check to see why my windshield washer wasn’t spraying on driver side. Arrived at 8:45 and request !!! An appointment at 9am for safety inspection and check to see why my windshield washer wasn’t spraying on driver side. Arrived at 8:45 and requested my car back and left there at 12:05 pm after only getting the inspection. Another man with appointment at 8:45am for oil change and tire rotation was still waiting when I left. A pretty young lady in shorts arrived with no appointment heard us talking and decided she better check to see how long the wait. They had already taken her pickup into the bay for the oil change. Now how do people with NO appointment get quicker service than ones with appointments. If you check your files you will see I have spent many dollars for services on my 2003 Mercury mountaineer. Not likely to happen again any way soon!! More