AutoNation Ford Burleson - Service Center

You must leave your car for a possible 2 weeks to get work done on your car. Why can’t you get an appointment like a doctors office and they text you reminders. I called the Service Manager and he didn’t work done on your car. Why can’t you get an appointment like a doctors office and they text you reminders. I called the Service Manager and he didn’t call me back after leaving a message. More

Got the car in that morning the people greeted us, and then directed us to Kip who was our Advisor an it went from there... then directed us to Kip who was our Advisor an it went from there... More

2018 Ford F150. I made an appointment for 0800 on a Monday morning for warranty work. I had 3 things that needed attention. My service advisor said a few days. B I made an appointment for 0800 on a Monday morning for warranty work. I had 3 things that needed attention. My service advisor said a few days. By Friday no work had been done and I was told I could pick up my truck on Saturday. Why did they have the truck for 6 days and not do any work you ask. I was told they needed approval for the parts? I have proof that I spent over 4k for Platinum extended service. In any event I was called on Tuesday to bring truck back. I made another appointment for 9am on Thursday. They replaced a wheel hub (2nd one in 6 mos, and the radio/navigation system 2nd in about a year and fixed the warning light for the rr door (didn't work when I bought the truck). I picked up the truck on Friday at 1800. Look I've bought many cars/trucks from these guys and I really like them. My personal opinion is that with a little more communication this could be avoided or at least manageable. Everybody answers to a higher authority and I get it. Look at it, figure out what you need. Call me, then have me bring back when you have the parts. easy peasy. Call me, call me, call me. takes about 30-45 seconds of your day. Will I buy another truck from these guys? Heck yeah. Oh and I left a msg for service manager to call on wed of the first week and never heard from him. More

Be aware of this dealership a Ford AutoNation in Burleson Texas. Biggest scammer at the store starting from the general manager down to the sales person Melvin Jones charge me over $500 for service that does Texas. Biggest scammer at the store starting from the general manager down to the sales person Melvin Jones charge me over $500 for service that doesn’t exist and they do not return my phone calls I’m asking for a refund for the past three months I even contact the cooperation and they didn’t care about nothing they are the biggest Scammers in car business. Be aware from dealing with AutoNation Ford of Burleson More

Worst dealership ever! Service department doesn’t explain prices on anything. Make sure you ask prices on repair before leaving your vehicle with them. If you get an oil ch Service department doesn’t explain prices on anything. Make sure you ask prices on repair before leaving your vehicle with them. If you get an oil change with them make sure they check your fluid levels. They don’t use motor craft parts when changing oil unless you request (which I didn’t know that). I’m literally going to be getting rid of my vehicle to get away from AutoNation. Don’t buy their warranty package it’s a joke. In all Autonation is a joke. Update: I went to another Ford dealership (not an Autonation) the service manager there was able to pull a technical service bulletin on my car with my VIN and found out thAT my EGR COOLER needs to be replace without charging me a diagnostic fee. Auto nation ford burleson wants to screw people and just take their money. More

Cust. Relation person is great. Got things going and from there got all concerned done. Relation person is great. Got things going and from there got all concerned done. More

I took my truck in for a whining noise and they said that is was rear differential, they rebuilt the differential and drove the truck and there were still issues with the differential, they then issued a req is was rear differential, they rebuilt the differential and drove the truck and there were still issues with the differential, they then issued a request to replace the whole rear end and the problem was solved at no expense to me! I took a little time for them to complete the repairs, but I think most of that was acquiring the parts. The service manager Fernando, who was working with me was very helpful in the process. More

Awesome staff always friendly and helpful. I look forward to taking my car in for service. I look forward to taking my car in for service. More

I am always greeted with a friendly face and great personalities at Autonation Burleson. Matt is always super helpful and answers all my questions. I refuse to go anywhere else. personalities at Autonation Burleson. Matt is always super helpful and answers all my questions. I refuse to go anywhere else. More

Stranded in Texas, broken transmission on 2020, it sat in the Burleson Ford lot for a week with zero communication. Drove there to get an update, when i couldn't get anyone to answer the phone or return my c the Burleson Ford lot for a week with zero communication. Drove there to get an update, when i couldn't get anyone to answer the phone or return my calls and they hadn't even looked at it. I wouldn't recommend this dealership to anyone for anything. They don't answer the phone, they don't return phone messages and they told me they would get it in due to the circumstances, which was a lie. If they were doing as they should, they wouldn't be afraid to return phone calls. More