AutoNation Ford Burleson - Service Center

After a rocky start my Service manager Matt Masters came thru with with flying colors!!!! He bent over backwards to make sure my car was fixed properly. He handled my situation with professionalism and pati thru with with flying colors!!!! He bent over backwards to make sure my car was fixed properly. He handled my situation with professionalism and patience and went above and beyond my expectations. I would recommend him highly as he is an asset to Ford Nation Family!!! However your bodyshop in Arlington needs work on their timeliness in scheduling jobs. We were told the part was in and it was in their shop 9 days before it was fixed. But not as long as the 9 weeks when I first bought the car in June 2020 and they were putting in a mounted outside tire. But I did get to try out several new vehicles while my car was in the shop and Matt made sure I was kept happy. More

Fast customer service, punctual & got my vehicle back fast. Serviceman was very professional & provided information fast. Serviceman was very professional & provided information More

Always very willing to help. I have been a return customer for years. Buying cars and repairs. Very satisfied! I have been a return customer for years. Buying cars and repairs. Very satisfied! More

The service advisor that I had was extremely helpful. Would recommend him to anyone kept me informed and helped answering all my questions Would recommend him to anyone kept me informed and helped answering all my questions More

The service was good, quick, and I was very pleased with my experience overall, very professional. my experience overall, very professional. More

Called and set my appointment. Dropped off my truck the evening before. Was called by 10:00am the next morning letting me know it was ready to be picked up! Dropped off my truck the evening before. Was called by 10:00am the next morning letting me know it was ready to be picked up! More

I was traveling from out of town and got a flat tire. I also needed to drive to Houston the same day. They managed to fit my vehicle into their schedule, get the tire fixed, and sent me on my way withi I also needed to drive to Houston the same day. They managed to fit my vehicle into their schedule, get the tire fixed, and sent me on my way within a couple of hours. I greatly appreciate the friendly and professional manner in which I was treaged. More

Matt Masters was the customer service rep that took care of me. He was professional, informative and pleasant to deal with. of me. He was professional, informative and pleasant to deal with. More

I am very happy with the professionalism of AutoNation Ford Burleson. They went over the top to fix another check engine light while they had my pickup in for work, plus they made sure I had a ride to and Ford Burleson. They went over the top to fix another check engine light while they had my pickup in for work, plus they made sure I had a ride to and from my house. More

great job by everyone from service manager MATT on down great atmospher by everyone involved. great atmospher by everyone involved. More