AutoNation Ford Burleson - Service Center

Customer since 2010. When I dropped the vehicle off, I could not find a writer for 20 minutes. Qualified tech not available. No communication - I think because service dr When I dropped the vehicle off, I could not find a writer for 20 minutes. Qualified tech not available. No communication - I think because service drive personnel understaffed? Took about 2 weeks to get my truck back. This dealership has really gone downhill since AutoNation purchased from Bankston. More

They do not have enough personnel in India department at the service and to run efficiently period lack of communication with the customer is horrendous. I’ve been taking 9 to 10 phone calls to get anybody the service and to run efficiently period lack of communication with the customer is horrendous. I’ve been taking 9 to 10 phone calls to get anybody to communicate with you. They do nice work when they get around to it, but you better plan on leaving your vehicle there for awhile. More

My service writer Dystanie was excellent and keeping me informed on the progress of my vehicle. I had a few issues and they were addressed quickly. informed on the progress of my vehicle. I had a few issues and they were addressed quickly. More

I trusted the staff with their diagnosis and work. They didn’t try to charge me anything extra and were friendly and nice. They didn’t try to charge me anything extra and were friendly and nice. More

This was by far the hardest dealership to actually get in contact with as far as service goes, I had to call sales just to get in contact with anyone else, but I gave the 3 stars because once I was actually contact with as far as service goes, I had to call sales just to get in contact with anyone else, but I gave the 3 stars because once I was actually in the building most of the workers seemed to actually want to help me while the other half had the absolute worst attitude about it and pretended they didn’t say things to me over the phone to avoid judgement from coworkers. Probably will not be going back here unless it’s my last resort, even the worker in charge of me and my vehicle resigned from this building so it must be bad inside and out. More

When I first arrived I had to look for a service rep instead of them coming to me like normal. The one I found was playing on his phone. Communication was poor with the service rep. He tried to give me instead of them coming to me like normal. The one I found was playing on his phone. Communication was poor with the service rep. He tried to give me my vehicle back before fixing the recall. I told him I had an extended warranty on it and he never looked it up. Once I finally got my vehicle back they advised the recall only covered one of the exhaust. I told the new service rep that I had an extended warranty. He told me he would look it up and get back with me at later date about fixing the other issues I had. I’ve called 5 times and left a message all 5 times and still haven’t heard back. It’s been almost a month and still nothing. I have bought 5 vehicles from AutoNation in Burleson and always did my vehicle maintenance there. This is the worst experience I have ever had. More

We were having some issues with my wife’s vehicle not starting so we scheduled an appointment. My appointment time was 08:25. By 11:30 I was told it just had a bad battery with several dead cells and nee starting so we scheduled an appointment. My appointment time was 08:25. By 11:30 I was told it just had a bad battery with several dead cells and needed to be replaced. At nearly 5 pm my wife was finally leaving the dealership. Nearly 8 hours to replace a battery on an Expedition. If this place didn’t say , “FORD” out on the street, it would be out of business. More

They have been servicing my truck for several years. Good work. I am grateful that the shuttle was available on Saturday. They have been maintaining a service record and have been seeking to keep me up Good work. I am grateful that the shuttle was available on Saturday. They have been maintaining a service record and have been seeking to keep me up to date on what needs to be done. More

Took my truck in to get serviced. The service comes with a tire rotation, to which I delined. I only asked that they air up the tires. After the service was complete, I noticed that The service comes with a tire rotation, to which I delined. I only asked that they air up the tires. After the service was complete, I noticed that the air pressure was low. I went back into the service area, and they told me they aired up the tires. Tried to give me some lame excuse of they couldn't reset my sensors since it was a Ram. I was a bit perturbed, so I left and aired them up myself. I didn't need to reset anything, they just needed air. Yay for being lied to! More

This dealer always goes above and beyond! Honest and reliable! I will go back for anything else my car needs. Honest and reliable! I will go back for anything else my car needs. More