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AutoNation Ford Burleson - Service Center

Burleson, TX

4.1
546 Reviews

546 Reviews of AutoNation Ford Burleson - Service Center

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January 29, 2023

I'm sure you have record of person that helped me. don't have that info myself. They were very attentive and professional. Service was quick and efficient. More

by slick50too
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember.
Feb 02, 2023 -

AutoNation Ford Burleson responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Burleson! Don't hesitate to call us if you ever need anything. Be safe on the road!

January 26, 2023

Buy all my vehicles from here! Appreciate the waiting room has a desk so I can work while I wait. More

by cole_kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Peretti
Jan 31, 2023 -

AutoNation Ford Burleson responded

Hello Cole, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

January 24, 2023

Received 2 notices for recall and service. Made the apt. and was done in half the time stated for what my car needed. More

by paulinedunn2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Moore
Jan 27, 2023 -

AutoNation Ford Burleson responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

January 21, 2023

I really like Auto nation Ford. They were upfront with the pricing. I intend on doing.more business with them in the very near Future! More

by Itpro74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Masters
Jan 24, 2023 -

AutoNation Ford Burleson responded

Hi, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

January 19, 2023

Set an appointment for 10am and arrived early. Car was taken back immediately and was finished in less than 2 hours. Excellent Service. Was quite satisfied. More

by tomthetazman7221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dysisny Poe
Jan 23, 2023 -

AutoNation Ford Burleson responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 19, 2023

The Customer Service at Burleson Ford was outstanding I couldn’t have had it any better!!! Excellent service!! More

by Brenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando
Jan 23, 2023 -

AutoNation Ford Burleson responded

Hi Brenda, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 16, 2023

Customer since 2010. When I dropped the vehicle off, I could not find a writer for 20 minutes. Qualified tech not available. No communication - I think because service dr More

by b.peters548
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fernando
Jan 19, 2023 -

AutoNation Ford Burleson responded

Hello, Thank you for taking the time to share your feedback with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 522-3224 to discuss what we can do to help.

January 10, 2023

They do not have enough personnel in India department at the service and to run efficiently period lack of communication with the customer is horrendous. I’ve been taking 9 to 10 phone calls to get anybody More

by Redwing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fernando
Jan 13, 2023 -

AutoNation Ford Burleson responded

Hi, thank you for taking the time to share your feedback with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 522-3224 to discuss what we can do to help.

Jan 18, 2023 -

Redwing responded

Well, obviously, the problem at this dealerships starts at the top. I called the dealership as requested to discuss the matter with the general manager, and after two days, since I left a message, I’ve not had any communication. This is the same issue I have been complaining about in my last two service visits where I have spent $4000 on repairs to my truck. very dissatisfied, but I understand why four of my friends no longer take their vehicles to this dealership for service, due to the same reasons, and will not buy from there.

January 10, 2023

My service writer Dystanie was excellent and keeping me informed on the progress of my vehicle. I had a few issues and they were addressed quickly. More

by tdelaney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dystanie
Jan 13, 2023 -

AutoNation Ford Burleson responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Burleson. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 06, 2023

I trusted the staff with their diagnosis and work. They didn’t try to charge me anything extra and were friendly and nice. More

by Shonnaorr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kip
Jan 09, 2023 -

AutoNation Ford Burleson responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

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