AutoNation Ford Burleson - Service Center

Customer services was great. The appointment was booked at a time that worked for me. The process and truck needs explained. I love having a Dealership near me that knows my n The appointment was booked at a time that worked for me. The process and truck needs explained. I love having a Dealership near me that knows my name and the needs of my Truck. Awesome experience. More

Awesome customer service skills. Kept me up to date with issues going on with my truck. They sent me pictures through text and worked with me by providing a Veteran discount. Kept me up to date with issues going on with my truck. They sent me pictures through text and worked with me by providing a Veteran discount. More

The buying process I felt was a trouble and worry free process. The shop is another story. They had my truck almost a month. Got it back and now not even 2 weeks later it’s already having the same issue! process. The shop is another story. They had my truck almost a month. Got it back and now not even 2 weeks later it’s already having the same issue! More

great service . kept me updated on everything that was going on. Will def be going back kept me updated on everything that was going on. Will def be going back More

Professional as always! I know that even short handed Burleson Ford will still get your vehicle back on the road and for a reasonable price. I know that even short handed Burleson Ford will still get your vehicle back on the road and for a reasonable price. More

Quick service with a smile. Waiting area was clean. The staff provided updates without me seeking them out. Waiting area was clean. The staff provided updates without me seeking them out. More

Communication leading up to the service was ridiculous. Very aggravating. Once in the shop Doug did an absolutely great job. Very aggravating. Once in the shop Doug did an absolutely great job. More

Well. What a change from the 1st encounter with AutoNation Ford in Burleson, Tx. The service was "outstanding". I am still reeling. I took my F150 platinum What a change from the 1st encounter with AutoNation Ford in Burleson, Tx. The service was "outstanding". I am still reeling. I took my F150 platinum in for a stuck sunroof. I called in and was asked if I could bring it in that day. I said yes. It was an hour plus drive but it being cold and rainy at times I had no use for it. They took it in. They kept me updated almost daily via "text" mind you. They not only replace the whole mechanism, they changed the oil and gave my baby a bath. Thx AutoNation. You're pretty good ok. More

Awful experience. I was told to take by Autonation I had to take my Tundra to Autonation in Burleson. After keeping my truck for 2 weeks I was told they could not fi I was told to take by Autonation I had to take my Tundra to Autonation in Burleson. After keeping my truck for 2 weeks I was told they could not fix a Toyota and I had to take to the Toyota dealership down the street. My truck was a Toyota when I first took it there and it was a Toyota still after 2 weeks. I should have been told in the 1st couple days they couldnt fix it. Toyota had it fixed and back to me in 3 days and 1 of those days was a Sunday. I was also told after that my extended warranty could be used anywhere not just Autonation. My truck will go to Toyota from now on. More

Great customer service and quick response and repairs thoroughly kept me informed with repair status thoroughly kept me informed with repair status More