AutoNation Ford Burleson - Service Center

I had scheduled an appointment for 1:00 pm to get the oil changed in my truck. I arrived about 15 minutes early and was checked in. But by 2:30 I had not heard anything from the service rep. When I look outs changed in my truck. I arrived about 15 minutes early and was checked in. But by 2:30 I had not heard anything from the service rep. When I look outside I realized they had not gotten my truck into be serviced yet. Although I had over heard the conversations with two other customers that had come in after me about getting their oil changed both of them had already gotten their vehicles serviced and were gone. One lady who came in stated that she had an appointment for 2:00 to get her oil changed and was gone before that time. When I began to try and find out why my truck had not yet been serviced I got no straight answer from the service rep that had checked me in. I then went looking for the general manager who I was told was not in that day but they went and brought out a red headed gentleman that I was told later was the director. I was then told that they had scheduled the 90,000 mile inspection without even having spoken to me about it. Through this conversation the service rep kept telling me that the appointment was just to see him and not a time to get my oil changed. The director kept asking me how I knew that others had come with later appointments and had their vehicles serviced and were gone because I had no way of knowing what time their appointments were for. I finally got my truck out at just after 3:30 pm. With the untruths and the runaround that I received on this visit without ANY sincere apology whatsoever I cannot recommend this service department. I will say that I had used them before and was well pleased with the previous service. I do feel that they do have service reps who know how to treat customers. I But with the treatment I received this time was not acceptable. More

Great service, they kept us in the loop in repairs and made it very easy and fast! made it very easy and fast! More

I got a recall on my new truck. Letter said call ahead to schedule service time and check parts are available. They gave me options on time and date. After 2 hours said sorry no par Letter said call ahead to schedule service time and check parts are available. They gave me options on time and date. After 2 hours said sorry no parts for recall. Will have to come back. Should have informed me up front no parts. Do not buy your vehicle from this place. Run worst service I’ve ever experienced. More

I went to get my oil changed. When through I paid and left. Halfway back to my house, 10 minutes after leaving the dealership, I received a text for additional work and a picture When through I paid and left. Halfway back to my house, 10 minutes after leaving the dealership, I received a text for additional work and a picture of my air filter. Had someone walked into the waiting room and told me that it needed changing, rather than a text that I received after leaving the dealership, I would have authorized its' change. Especially since that affects the breathing and gas mileage. That needs to be addressed. I got there at 7 a.m., so lots of time to get it done. Donald L. Nelson (817) 874-7870 More

Customer services was great. The appointment was booked at a time that worked for me. The process and truck needs explained. I love having a Dealership near me that knows my n The appointment was booked at a time that worked for me. The process and truck needs explained. I love having a Dealership near me that knows my name and the needs of my Truck. Awesome experience. More

Awesome customer service skills. Kept me up to date with issues going on with my truck. They sent me pictures through text and worked with me by providing a Veteran discount. Kept me up to date with issues going on with my truck. They sent me pictures through text and worked with me by providing a Veteran discount. More

The buying process I felt was a trouble and worry free process. The shop is another story. They had my truck almost a month. Got it back and now not even 2 weeks later it’s already having the same issue! process. The shop is another story. They had my truck almost a month. Got it back and now not even 2 weeks later it’s already having the same issue! More

great service . kept me updated on everything that was going on. Will def be going back kept me updated on everything that was going on. Will def be going back More

Professional as always! I know that even short handed Burleson Ford will still get your vehicle back on the road and for a reasonable price. I know that even short handed Burleson Ford will still get your vehicle back on the road and for a reasonable price. More

Quick service with a smile. Waiting area was clean. The staff provided updates without me seeking them out. Waiting area was clean. The staff provided updates without me seeking them out. More