AutoNation Ford Burleson - Service Center

Honestly! I went to Autonation Ford for an existing recall on my F150. Was told that it would be covered, but it may take about a week and a half just to look I went to Autonation Ford for an existing recall on my F150. Was told that it would be covered, but it may take about a week and a half just to look at it and make sure that the recall was the problem. A week and a half later I recieved a call asking me to email them the recall paper so they could verify if it was covered. The next day I received another call telling me it wasn't. Apparently I was out of recall time by 4 months. This is a nationwide Ford problem and should be fixed no matter what! Safety is not on their mind. Anyways, told one thing, then another. A bunch of runaround. Oh well. Who cares anyway right. Bye Ford! More

i had a tailgate recall. I texted Doug whom responded immediately. He gave me a choice of time to drop off and length of repair. Smooth. I asked them to also check brakes as I texted Doug whom responded immediately. He gave me a choice of time to drop off and length of repair. Smooth. I asked them to also check brakes as there was a squeal. The job was done. Brakes checked out ok. More

Great people, great service! Everyone there was kind and more than willing to help! Recommend their service to any Ford owner. Everyone there was kind and more than willing to help! Recommend their service to any Ford owner. More

I don’t live in the area anymore but had an engine light come on while visiting family in Burleson and I wanted to get it checked before I made the 800 mile trip back to Colorado. Kipp told me it was long s come on while visiting family in Burleson and I wanted to get it checked before I made the 800 mile trip back to Colorado. Kipp told me it was long shot that he could get it diagnosed and repaired between Friday and Wednesday, which was when I had to leave. But he got it done! A BIG Thanks to Kipp and the Auto Nation team! More

I explained the dilemma I was having with my car and received fast, friendly and efficient service. received fast, friendly and efficient service. More

I had made an appointment a few days in advance to have the OBD port checked for problems to get a inspection. I had to stay at the dealership waiting on my vehicle for 4 hrs waiting on a diagnosis. the OBD port checked for problems to get a inspection. I had to stay at the dealership waiting on my vehicle for 4 hrs waiting on a diagnosis. More

Communication is severely lacking. Vehicle wasn’t even started on by the day it was promised to be ready. It wasn’t Destinee’s fault, as she was out sick with covid. None one picked up Vehicle wasn’t even started on by the day it was promised to be ready. It wasn’t Destinee’s fault, as she was out sick with covid. None one picked up her clients. No one answered the phone so we had drive to the location to ask about our car. Every person we spoke to threw Destinee under the bus. Saying she never set up text communication, but once it was set up, I had to hound Fernando to get answers and even then, his answers were “maybe” or “possibly” when asked if my vehicle would be ready that day. Completely indirect. We were from out of state, in town for my brother’s funeral and did not need the extra stress your incompetent workers gave because they couldn’t give a straight answer. We told every person we spoke to our situation and still had to repeat it every time we spoke to anyone, even the people we had spoke to before. When I finally spoke to a manager, all he did was blame it on the fact that Destinee is “new” and said she didn’t know what she was doing. As a supervisor, he took no responsibility and barely apologized. Basically said it sucks to be you. We had to pay for rental car and a hotel for longer than we planned and had to do it on the fly because Fernando could never give a day or time of when our vehicle would be ready. Fernando said the person working on the car before us had ran into problems and it was taking longer than expected, yet the manager told us that Destinee didn’t take into consideration that the gaskets weren’t going to be in until Wednesday, which is when our car was supposed to be ready. If Destinee was out sick, why wasn’t anyone looking after her customers? Why do we have to wait 2 days for gaskets to be shipped when I’ve been told you can pick them up from another dealership? Even if that wasn’t possible, why is the fastest you can have something shipped from Ford, 2 days? I have a hard time believing that. I’m positive if we hadn’t gone over to check on our vehicle that Wednesday, it wouldn’t have even been started until Monday. I’ve worked in customer service my entire life and I have never had such terrible service. Most times when things like this happen, something is done to try and right the wrong. All that was done here is blame it on someone else and give half hearted apologies. More

Made appt for oil change. Was greeted by a a very friendly advisor. Told her when I would be back. Got a text while I was out that car was ready (sooner than anticipated 😊). Was greeted by a a very friendly advisor. Told her when I would be back. Got a text while I was out that car was ready (sooner than anticipated 😊). Truck was sitting up front when I got there. Did not try to up charge me or do anything except what I came in for. Some other dealers I have been to almost always found some way to want to add to what I wanted which drove me away from them. Very pleasant experience. I will be back More

Kipp is the best Service Tech at this location. He kept me informed as my vehicle progressed thru it’s repair. I can’t say enough about him. The service dept has had to do a few repairs on my 2009 He kept me informed as my vehicle progressed thru it’s repair. I can’t say enough about him. The service dept has had to do a few repairs on my 2009 vehicle lately and I always feel as though the right repairs are done and nothing extra tacked on. More