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AutoNation Ford Burleson - Service Center

Burleson, TX

4.1
550 Reviews

550 Reviews of AutoNation Ford Burleson - Service Center

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March 28, 2023

Always bring my cars to this dealership. Fernando is always courteous and informative. Best service rep. More

by jschroeder2125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Cano, Service Adviser.
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Apr 01, 2023 -

AutoNation Ford Burleson responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

March 27, 2023

Svc mngr addressed problems, kept me aware of repairs & as promised trk was done in an few hours as promised. More

by jeffmiles1970.jm3395
Recommend Dealer
Yes
Employees Worked With
Svc manager
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Mar 30, 2023 -

AutoNation Ford Burleson responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 24, 2023

I’ve never had my car serviced anywhere else. I bought my car from them over ten years ago and am happy with them. More

by Jerrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I wish I could remember his name. Sorry
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Mar 29, 2023 -

AutoNation Ford Burleson responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

March 22, 2023

Kip took care of my needs. He is friendly, professional, knowledgeable, has great customer service care. He is my go to person because I trust him. More

by cynthia.hooper67
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Only worked with kip. He is outstanding
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Mar 25, 2023 -

AutoNation Ford Burleson responded

Hi Cynthia, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

March 21, 2023

They fixed the issues I had and customer service was amazing. Would definitely recommend this dealership. More

by w_p_cross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy, Aaron Cross
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Mar 24, 2023 -

AutoNation Ford Burleson responded

Hi, we're happy to hear you had such a positive experience with our team! We appreciate your recommendation of AutoNation Ford Burleson and we hope to be of service again in the future. Take care!

March 19, 2023

I am still waiting for one red deflector and any pictures they might have. Seem either slow or refuse to return a lot of calls.. The service is good and people very nice. More

by bjrudduck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny and one gentleman
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Mar 21, 2023 -

AutoNation Ford Burleson responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

March 19, 2023

Have brought my vehicle there many times and have always had GREAT service. Will definitely continue to bring my vehicle there for service. More

by fastjean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kipp
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Mar 21, 2023 -

AutoNation Ford Burleson responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 16, 2023

No type of communication after leaving my truck there for 7 days and on 8th day the joker finally texted me. More

by lendonbridges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Douglas
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Mar 18, 2023 -

AutoNation Ford Burleson responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 522-3224 to discuss what we can do to help.

Mar 18, 2023 -

lendonbridges responded

He’s part of the problem so there’s no reaching out to talk to him. He allows it to happen so what’s done is done.

March 16, 2023

The service was great and efficient. When I got the bill, I was surprised. It was more expensive than it should have been. More

by Wagonburglar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kipp
Report | Print
Mar 20, 2023 -

AutoNation Ford Burleson responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

March 13, 2023

Mr. Douglas Owens was Awesome!!! Keep up the great work. :) Love this Dealership! Future Purchase. More

by cyzquierdo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Owens
Report | Print
Mar 17, 2023 -

AutoNation Ford Burleson responded

Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!

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