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AutoNation Ford Burleson - Service Center

Burleson, TX

4.1
550 Reviews

550 Reviews of AutoNation Ford Burleson - Service Center

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May 23, 2023

The service department was great DouglS my advisor was so helpful and made sure my vehicle could be done that day More

by Drewsnina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas
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May 25, 2023 -

AutoNation Ford Burleson responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 31, 2023 -

Drewsnina responded

Great work fixed my problem that day. Douglas was very knowledgeable and helpful

May 23, 2023

Loved the service but didn’t like being charged 98 dollars for an oil change. More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer was nice and very helpful
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May 25, 2023 -

AutoNation Ford Burleson responded

Hello James, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 11, 2023

Always have great service every time I go in. Quick and thorough service with great people More

by cochlea-simile0c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 13, 2023 -

AutoNation Ford Burleson responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

May 04, 2023

AutoNation was fast, decisive, friendly and very professional with my recall. 3 hours and I was back on the road. More

by Go.p.wood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t get a name but everyone there was great
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May 09, 2023 -

AutoNation Ford Burleson responded

Hi, your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day.

May 01, 2023

Staff is friendly quick and to the point. Great service all the way around and respectful More

by Cbritton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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May 04, 2023 -

AutoNation Ford Burleson responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Burleson. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 27, 2023

The whole dealership is old and out dated, the drive up to service is not well protected. The service personnel are not attentive to you when you drive up. More

by WDMTX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Troy Crow
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May 01, 2023 -

AutoNation Ford Burleson responded

Hello, Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 25, 2023

Service adviser was very informative and was there to check me in at the time of the appointment More

by joakley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas
Report | Print
Apr 28, 2023 -

AutoNation Ford Burleson responded

Hi joakley, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

April 25, 2023

Worst service I ever had. No return phone calls and being lied to about when the truck would be ready. More

by Jrober5729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fernando
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Apr 27, 2023 -

AutoNation Ford Burleson responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

April 23, 2023

I dropped off my truck for check engine light. Truck sat there 2 weeks no one even looked at it. Got my truck back took it to auto national ftw fixed in 1 day. More

by Thumperbfmc69
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can't remember his name
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Apr 27, 2023 -

AutoNation Ford Burleson responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Burleson. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 522-3224 to discuss what we can do to help.

April 21, 2023

Very helpful with my car repairs in March and they kept me updated on the progress. More

by L. Bilger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando in Burleson
Report | Print
Apr 27, 2023 -

AutoNation Ford Burleson responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

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