AutoNation Ford Burleson

So I went in after seeing a used car that I'd been looking months for. After speaking to one salesperson by phone I was told the car was in "sale pending" status. I asked for the salesperson to ask th looking months for. After speaking to one salesperson by phone I was told the car was in "sale pending" status. I asked for the salesperson to ask the manager if that car was in fact sold or not. I was told he would get right back to me. Two days later and still no call, I saw the car had a discounted price. So I thought I'd try another salesperson. This time I spoke to Randy, who was more than helpful and really the only decent thing about this place. Upon a credit check I was shown paperwork showing the 2008 Honda Civic Si was worth $17k so the price I was getting was a steal!! Not only was that untrue ( Car booked for $13.5k in perfect condition) but they told me that they gave over 11k in trade. Seriously, if you've done your homework this place doesn't want you as a customer, they want someone who's willing to believe everything they say. No I didn't buy the car, my offer was a little low but why shouldn't I try to get the best deal I could? Oh well I can wait, plenty of cars I out there. More

I made an appointment for 12:30 on a Saturday to get my first oil changed and tires rotation on my Mazdaspeed 3 with 7500 miles. After waiting for 1.5 hours, I asked one of the service managers if it norma first oil changed and tires rotation on my Mazdaspeed 3 with 7500 miles. After waiting for 1.5 hours, I asked one of the service managers if it normally took this long to change oil and rotate tires. He said that he would check into it. About 15 minutes later he explained that the service ticket printed out that I needed my wheels rotated AND balanced and the technician was having difficulties getting my wheels balanced. He told me that they would get a more experienced technician to take care of it and get them all balanced. 45 minutes later, my car was finished. I always check for my wheel lock key before I leave whenever my wheels have been removed. This is a good practice since my key had not been returned to my vehicle. I go back in to once again speak to the service manager about this issue. He goes out to the shop and returns with my key. Explanation: "The technician must have forgotten to put it back in your car." I'm so angry at this point that I don't notice all the oil/grease smudge marks on my door, hood, and front bumper of my car until I get home. I had just spent $30 on a car wash the day before! I will NEVER go back to the Burleson Autonation service facility again. I have very little reason to feel confident that any service I was to have received was done correctly, so I may as well cancel the remainder of my service contract, get my refund, and do it myself as I always have. More

Mr. Maldonado's knowledge of ford is excellent, answered all questions I had was excellent as a salesman and got me the greatest deal on my vehicle. My visit to autonation ford in burleson tx. Was answered all questions I had was excellent as a salesman and got me the greatest deal on my vehicle. My visit to autonation ford in burleson tx. Was pleasent and definitely returning for my daughters car purchase in the near future. My name is juan narvaez and proud owner of a taurus limited. More

Best vehicle purchasing experience I have had in a very long time. The staff was very friendly. Clint Maldonado and Debbie Baxter were great. They were both very helpful and friendly. Debbie was so per long time. The staff was very friendly. Clint Maldonado and Debbie Baxter were great. They were both very helpful and friendly. Debbie was so personable, she was just a "real" people person, she made my day very enjoyable. Clint was very helpful as well, he showed me how to use all the electronics on my new truck. I would definitely return in the future. More

Bought 2012 F350 King Ranch. The price was right the first time. Not a bunch of haggling needed. Followed up on my inquiry of my interest submitted on line. Not too pushy, but not so relaxed to make me first time. Not a bunch of haggling needed. Followed up on my inquiry of my interest submitted on line. Not too pushy, but not so relaxed to make me think they didn't take me serious on the purchase. Bottom line... Auto Nation Ford of Burleson wanted to sell a truck and succeeded because their price was right the FIRST time and they are selling the right truck! Only time will tell with experience of claims made on this truck. I love it so far! More

The salesman worked with my wife and she decided on a 2013 Ford Taurus SEL. I did some research and knew what I wanted to pay, after speaking with the salesman he talked with his sales manager and they n 2013 Ford Taurus SEL. I did some research and knew what I wanted to pay, after speaking with the salesman he talked with his sales manager and they not only met my request, they also added additional incentives that I didn't know where available. We agreed on a very good price and we purchased the car. The best part was that they had it all wrapped up and my wife leaving with her new car within 3 hours. Great Job! By the way my wife is really enjoying her new Taurus. More

I am a single mother of 2. Never a good feeling going in a mostly male dealership. I just wanted to let someone know that I was treated with only respect. My sales man (Geoff) from the very start of the sal a mostly male dealership. I just wanted to let someone know that I was treated with only respect. My sales man (Geoff) from the very start of the sale explained exactly how the sale would go and what to expect as far as time. Very helpful, very mindful of my childrens attention span! I would recommend both Bankeston Ford and Geoff. Thank you, Kristy Westbrook More

I was promised the mirror switch in car i bought would be replaced free of charge. spoke directly with used car manager and this was written on my buy sheet. they even had service person meet me when they "o replaced free of charge. spoke directly with used car manager and this was written on my buy sheet. they even had service person meet me when they "ordered switch'. Well several calls and 4 months later i still have no working electric mirrors. talked to my salesman and used car sales manager both promised to find out what had happened call me back and get it fixed. no return calls and when i called back they would blame everything on other people or departments. letter from dealership manager states call me with any problems. haha just try and get receptionist to put you through to him not happening. More