AutoNation Ford Burleson

Friendly and clean. Need to accommodate customers without smartphone capability. Should use a customer status board or verbally seek out customers when work is complete. It was 3 1/2 hours when I spotted my smartphone capability. Should use a customer status board or verbally seek out customers when work is complete. It was 3 1/2 hours when I spotted my vehicle in the parking lot for an oil change, tire rotation and maintenance check. While an email notification was sent to our home at 2 hours 15 minutes. More

The staffs are friendly and expert. Fully satisfied with my experience. Thanks everyone who was part of teamwork. my experience. Thanks everyone who was part of teamwork. More

I had my truck in for 70,000 mile services and the service department did an excellent job! The moment I checked in they were professional and prompt. They took the time to explain things to me abou service department did an excellent job! The moment I checked in they were professional and prompt. They took the time to explain things to me about my service to ensure they were matching my expectations. The best part was they had my vehicle done in a short amount of time. I would recommend this dealership to anyone that needs service on their vehicles. They will take care of you. More

Excellent service ever time. I have used Autonation for years never had any problems with sales or service. years never had any problems with sales or service. More

Bringing my car in for service for a safety recall. They were quick to get me scheduled and had the part available there so I wouldn't have to bring it back. were quick to get me scheduled and had the part available there so I wouldn't have to bring it back. More

I Wish That I Would Have Known That Everything Would Be Accomplished So Quickly. I Could Have Stayed An Extra Hour And Taken My Vehicle Home Instead Of Asking My Brother To Take Me Home For My Day Of Sleep Accomplished So Quickly. I Could Have Stayed An Extra Hour And Taken My Vehicle Home Instead Of Asking My Brother To Take Me Home For My Day Of Sleep After Working All Night. I THANK YOU VERY MUCH!!!!! More

Truck sat for 2.5 weeks. After an update to the computer system/attempt to erase a recall I was asked to pick up my truck. They said if I continue to have to the same problems (which they said was a high pr system/attempt to erase a recall I was asked to pick up my truck. They said if I continue to have to the same problems (which they said was a high probability) then just bring it back in. Truck has the same problems. Customer relations told me on a Friday that she and her service manager, along with a mechanic would contact me on Monday. That never happened. Overall very disappointed on the service/lack of service received. If the service department knows that the recall needed to be fixed, then why no fix it while the truck was there for 2.5 weeks? More

My experience was great,they worked to find best deal that worked out for me that worked out for me More

Professional service, but time consuming and very difficult to communicate with them. I was unable to get ahold of the service department over the phone to find out if my truck was close to being fin difficult to communicate with them. I was unable to get ahold of the service department over the phone to find out if my truck was close to being finished. Also, need to better train there clerks to use DigniFi. More

Service is the worst it took 4 hrs for oil change & detail was not done detail was not done More