AutoNation Ford Burleson

I had an appointment at 12pm and they gave me my truck at 3:30 a long time to wait for an oil change and they did not complete it 3:30 a long time to wait for an oil change and they did not complete it More

Fast, friendly and knowledgeable experience in every encounter with employees here in services and parts departments. encounter with employees here in services and parts departments. More

To start I called to make an appointment to bring my 2019 F-150 in on a Monday morning for a warranty issue. I was told they could look at it that day and have me ready on Wednesday. Wednesday comes and goes F-150 in on a Monday morning for a warranty issue. I was told they could look at it that day and have me ready on Wednesday. Wednesday comes and goes and my truck is not ready and now they tell me they don't know when the parts will be in and can give me no idea when my truck would be ready. Saturday comes and my truck still is not ready but they find me a loaner car. So I drive to the dealership Saturday morning to get my loaner car and was told they still had no idea when the parts would be in. So I take the loaner car and leave and drive an hour home only to get a phone call 30 minutes later saying my truck is ready. so I spent almost 4 hours on the road back and forth to the dealership on Saturday. needless to say the communication was terrible. More

Great, friendly service! I would recommend this Ford dealership to anyone needing service on their vehicle. dealership to anyone needing service on their vehicle. More

EVERYONE WAS VERY FRIENDLY AND HELPFUL. AND MY SALESMAN TREVOR WAS VERY NICE AND INFORMED TREVOR WAS VERY NICE AND INFORMED More

I scheduled a Front End Alignment for 10:00am. While I waited for the job to be done, I walked around the lot looking for a "New" F-350 DRW Diesel, King Ranch or above to replace my 2019 F-350 King Ranch; waited for the job to be done, I walked around the lot looking for a "New" F-350 DRW Diesel, King Ranch or above to replace my 2019 F-350 King Ranch; I love the Truck but I also want some of the "New" Technology available on the newer model. I walked around for 45 minutes, no one ask if they could help. No problem, I will buy somewhere else. I waited another 15 minutes for my Truck to be finished. After waiting an hour, they had not even taken the truck into the shop; I got my keys and left, Never to return to AutoNation Ford again!!! What a Truly Disgusting Dealership!!! More

Our salesman Isaac was vey knowledgeable and helpful. He made our experience worth the two hour drive to purchase a car from this dealership. We will tell all of our family and friends about the great job h made our experience worth the two hour drive to purchase a car from this dealership. We will tell all of our family and friends about the great job he did for us. More

The service Bay Area where customers pull in was under repair. I had to come inside to get a sevrvice attendant to address my needs. repair. I had to come inside to get a sevrvice attendant to address my needs. More

They were honest and upfront regarding the issues needing repair and costs associated. They communicated what was needed and how long it would take. repair and costs associated. They communicated what was needed and how long it would take. More

Went in for an oil change(had an appt at 9:30) was there almost 4 hours. JUST AN OIL CHANGE😞 almost 4 hours. JUST AN OIL CHANGE😞 More