AutoNation Ford Burleson

Mr Owens is new and doing a great job. I never had to call and check to see if my car was done cause he keep me posted. Thank you I never had to call and check to see if my car was done cause he keep me posted. Thank you More

Limited communication and car was not repaired when returned. Brakes are loudly screaming which is one of the reasons it came in for service. Now we have to bring it back :( returned. Brakes are loudly screaming which is one of the reasons it came in for service. Now we have to bring it back :( More

Service advisor was was great but apparently the dealership has let most of the technicians go. I consider this a high volume dealer and find this as a bad move on the customers. dealership has let most of the technicians go. I consider this a high volume dealer and find this as a bad move on the customers. More

Scott lunch greeted us and was forthcoming. No need to worry about haggling over minor issues. Got straight to the point mad e a fair offer on our previous vehicle and got our new one ready in No need to worry about haggling over minor issues. Got straight to the point mad e a fair offer on our previous vehicle and got our new one ready in the time frame promised. More

My salesman Melvin, and Dallas in Finance, were upfront and honest (rare I know) about the entire process and were very knowledgeable and communicated in a way that I actually understood what was happening and honest (rare I know) about the entire process and were very knowledgeable and communicated in a way that I actually understood what was happening from start to finish! They worked miracles to get me out of the situation I was in and got me in an SUV that I never thought would ever be possible for me! I would recommend them to anyone looking, I even sent my mom their way last weekend and they got her in a perfect little SUV that she absolutely loves too! More

Virtually unable to physically speak to anyone or to get them to return phone calls. No contact for five days when vehicle was left up there and was not ready when promised. I will not go back. And they hav them to return phone calls. No contact for five days when vehicle was left up there and was not ready when promised. I will not go back. And they have done all my service for the last 14 years. More

This was the third vehicle we have purchased from AutoNation Ford Burleson and once again we were amazed with the exceptional customer service we received. We want to especially say "thank you" to Pr AutoNation Ford Burleson and once again we were amazed with the exceptional customer service we received. We want to especially say "thank you" to Preston Harper for his incredible attention to detail as well as his commitment to helping us with our most recent purchase. We believe we are AutoNation Ford Burleson customers for life. More

Dealership was good during the process. They adapted to my timeline and schedule. Skyler was great to work with. The post sale process has been a little challenging I getting leather sea They adapted to my timeline and schedule. Skyler was great to work with. The post sale process has been a little challenging I getting leather seats installed. It took 4 weeks to get them installed and the Leather doesn’t fit as tight as I would like it and heated seats are barely heated now. I’m still trying to sort this out over a month later More

The Dealership was very awesome and courteous explained every detail very polite I will recommend this dealership to anyone and everyone That would like the service. every detail very polite I will recommend this dealership to anyone and everyone That would like the service. More

When I purchased my car everything went fine until the finance guy Tyler Langford came in. After telling him 3 times I do not want the extended warranty which came to $3,196, he then told me you will not finance guy Tyler Langford came in. After telling him 3 times I do not want the extended warranty which came to $3,196, he then told me you will not see any increase in your monthly payments. After a week all my documents arrived by email to print out. I reviewed my loan agreement and noticed how he could keep my payments the same. He added $3,196 to my bank loan and another year of payments without telling us. They have agreed to remove it after the first payment. I guess they can collect their commission then. It has been 4 months and it has not been removed. This is the way the dealerships train their finance people. I try to buy American and have owned 5 Ford Edges. Next time I will buy a foreign car after being screwed by the American dealerships that I am trying to support. The BBB gives AutoNation a one star More