AutoNation Ford Burleson

Purchased my sons truck. He has only made 1 pmt, and the starter went out. Dealership had my truck for almost a week, I didn’t hear a word from anyone in service until I star He has only made 1 pmt, and the starter went out. Dealership had my truck for almost a week, I didn’t hear a word from anyone in service until I started calling everyone down there daily. And call me crazy but this starter that had to be replaced cost $1000.00!! They did give me a discount however and we ended up paying about $400 in the end. Service needs WAY BETTER communication but our salesman MIKE BARROW is fantastic as always. More

I have only dealt with the service department. But it has always been a very good experience,. But it has always been a very good experience,. More

I had an outstanding experience with this group. Trevor Taylor was my sales rep and he did an amazing job. Trevor Taylor was my sales rep and he did an amazing job. More

Great Service Department! Nice salesmen who want to make you a good deal in a market that doesn't help the consumer. At all. At least they try! Unfortunately, the vehicles are Nice salesmen who want to make you a good deal in a market that doesn't help the consumer. At all. At least they try! Unfortunately, the vehicles are just a little high. Thank you. More

I recomended juan sales he help foonded you lookinfor thanks auto nation burleson I back shure thanks auto nation burleson I back shure More

I was in on Monday morning but was unable to leave my Expedition. Set an appointment for Tuesday morning. Left it and was called before lunch that it was ready. Excellent service. Thank You Expedition. Set an appointment for Tuesday morning. Left it and was called before lunch that it was ready. Excellent service. Thank You More

Service Director, James Holloway, turned a very negative situation into a very positive situation. Thanks to him all turned out good. situation into a very positive situation. Thanks to him all turned out good. More

I realize every industry is struggling with finding and retaining quality personnel - my frustration revolved in finding services not performed - gives me pause when I consider the many other tasks that we retaining quality personnel - my frustration revolved in finding services not performed - gives me pause when I consider the many other tasks that were performed that I am not able to easily check. Response to would I recommend would be - maybe, with a caveat. More

Everything started off smooth and was happy with my purchase. Until exactly a week later my transmission starts going out on a vehicle they say was certified with their 125 point inspection. Not only purchase. Until exactly a week later my transmission starts going out on a vehicle they say was certified with their 125 point inspection. Not only am I currently out of a car right now but Everytime I call and try to speak to a Manager or someone to give me a status of my vehicle or try to get a rental I get no answer and have left numerous of messages and no one has yet to return them. The only option is to drive from North Fort Worth to the dealership to try and get some answers my questions. This really sucks as I paid for a vehicle I’m unable to drive and can’t get anyone to answer. I understand they will fix the car but no one is willing to help me with a loaner vehicle as that’s why I was in the market because I needed something reliable and currently have nothing. I’m sure this may be a one off but seems like they don’t care about customer service. Had it been their car I’m sure things would be different. More

Personel friendly & helpful. Phone service not good. Could definitely improve on that And the wait time. Shuttle is great! Phone service not good. Could definitely improve on that And the wait time. Shuttle is great! More