AutoNation Ford Burleson

Service Department was good. Took care of me. Did not feel like it was in and out. Communicated well. Good job. Always feel like they do their best. Took care of me. Did not feel like it was in and out. Communicated well. Good job. Always feel like they do their best. More

The buying process was easy and understandable. Staff made accommodations and were very helpful throughout the process. I would definitely return to this dealership in the future. Craig and Kevin w Staff made accommodations and were very helpful throughout the process. I would definitely return to this dealership in the future. Craig and Kevin were a pleasure to work with! More

We live in Odessa and they were able to get us in right away when we were in the area visiting family. away when we were in the area visiting family. More

The current economy has had a significant impact on this dealership. They arr very obviously short handed and that has had a negative impact on their customer setvice communication and vehicle service turn dealership. They arr very obviously short handed and that has had a negative impact on their customer setvice communication and vehicle service turn around. Most communication, in attempting to obtain job ststus informstion, has been customer originated. Never able to reach the assigned service adviser by phone. Automated phone system is difgicult to work with and always have to leave messages. On a recent call the automated phone system connected me to the service manager' s voice mail. I left a messages. Finally got a rride to the dealership to talk with anyone in the service department only to learn that the service manager had quit. They completed the requested service work a week later. More

They were great! Craig Parr was our salesman he was great and the finance manager got us in and out very quickly! Craig Parr was our salesman he was great and the finance manager got us in and out very quickly! More

Service department needs serious help, the employees try their best but no backup from lack of management. their best but no backup from lack of management. More

Bought my F150 there new, service had always been great. Possible repairs that might need to be looked at in the future are brought to my attention. The latest safety recall was taken care of as well as so Possible repairs that might need to be looked at in the future are brought to my attention. The latest safety recall was taken care of as well as some other repairs that were required. There was one small issue and that was with communication but not the dealers or service advisors fault but a cell phone service issue. Matt did a great job of trying to contact me and showed me his attempts to contact me when my truck was ready, my truck was ready as promised but for what ever reason nothing was getting to me. More

Always friendly and helpful. The completed the recall work in very little time and finished ahead of when they said it would be done. The completed the recall work in very little time and finished ahead of when they said it would be done. More

Douglas was thorough and kept me updated with the progress. He was concerned with service and my satisfaction. progress. He was concerned with service and my satisfaction. More

The dealership wasn’t too appealing BUT the service we received from Kim was AMAZING!! I will definitely go back to her in the future! received from Kim was AMAZING!! I will definitely go back to her in the future! More