AutoNation Ford Burleson
Burleson, TX
Filter Reviews by Keyword
By Type
Showing 901 reviews
just bought a new car on sat 1/6/2023 and sat down with matt, I had a trade that i was a little negative on and they still were able to get me in a new car. it was fast, easy and no pressure. this is my fi matt, I had a trade that i was a little negative on and they still were able to get me in a new car. it was fast, easy and no pressure. this is my first new car in 20 years, and I couldn't be happier with the outcome, i was in and out within two hours and also got a great intrist rate. i will be continuing business with them on all my purchases. More
I purchased A Ford Escape in Jan. of 2021 . I had trouble with driver door while still under warranty and took it to Auto Nation in Burleson . I was told they did not have loan cars o of 2021 . I had trouble with driver door while still under warranty and took it to Auto Nation in Burleson . I was told they did not have loan cars or pay for rental cars. I rented a car in Burleson and called Ford Relations ask if this was normal . they called the dealer and told them they either give a loner or Ford would pay 45 dollars a day for 10 days for rental. I kept the rental for 10 days while my car was being fixed. The same thing happened to the other door a few weeks later and I rented a car for 7 days .then they gave me a loaner car. the service manager applied for me 17 days of 45 dollars and was told that my rental from Enterprise was not a ford so they would not pay me . I was never told that I should rent a Ford card . I was left holding the bag. this was a slap in the face for Ford owners . I paid cash for the car when I baught and I am very sorry , I will never buy another Ford , especially from Auto Nation. More
Service department told me that it would take 12 to 24 hours to get diagnostic done and on third day they did not know what I was talking about after I was told it was assigned. Slo I got my truck and lef hours to get diagnostic done and on third day they did not know what I was talking about after I was told it was assigned. Slo I got my truck and left. More
No pressure sales, helpful from the time you walk in anyway they can. I will continue to deal with Auto Nation Burleson from now on for my automobile purchases. HIGHLY RECOMMEND!! anyway they can. I will continue to deal with Auto Nation Burleson from now on for my automobile purchases. HIGHLY RECOMMEND!! More
I definitely recommend this dealership, the sales staff was very friendly, the finance guy was very knowledgeable and helpful. I was able to get a great car. was very friendly, the finance guy was very knowledgeable and helpful. I was able to get a great car. More
Kip was very helpful and kept us well informed during the repair process he was a pleasure to work with even checking on another auto we have in the shop even though it was assigned to another advisor repair process he was a pleasure to work with even checking on another auto we have in the shop even though it was assigned to another advisor More
I went for a new tire! Waited 2-3 hours. The same tire still kept going flat! We looked and they never even changed the tire! When I got the car , the breaks squeaked! Waited 2-3 hours. The same tire still kept going flat! We looked and they never even changed the tire! When I got the car , the breaks squeaked! They said it was a normal noise! (Whatever) . Next time , they said the same thing ! Then, I took it back again . Now they said it's not normal I need to get them worked on and it's not covered in my warranty! They have the nicest people working there but the service is not good. I feel like they just pushed me off thinking I would believe that it was normal! One time they didn't shut my hood all the way and I noticed it on the freeway! Luckily nothing happened... I do not want anything other than the work on my car to get done correctly! The warranty I am paying for! I have never asked for anything else! I don't feel comfortable even going in the place anymore! Like I said good people with bad service ! More
As long as you aren't planning on making friends, this dealership is great. The salesmen aren't the friendliest, but I car I wanted at the price I wanted when I wanted it! dealership is great. The salesmen aren't the friendliest, but I car I wanted at the price I wanted when I wanted it! More