AutoNation Ford Burleson

Service center is not great. Recall and oil change. They did not look at my account to see if I had a maintenance agreement. They should have done more then change the oil. They Recall and oil change. They did not look at my account to see if I had a maintenance agreement. They should have done more then change the oil. They should have change filters check tires rotated tires but they did none of that. I told them my tires need air but evidently they didn’t look at it so the tire pressure was still low. The service paper said I denied a 20,000 mile service when I did not because I wasn’t asked deny anything. This is the second vehicle we have purchased from this dealership. My husband Has had issues when taking his truck in for maintenance. He says we will never use this dealership again. When you call and ask for a manager you’re always told he’s not there so you leave a message and he never calls you back. More

Our dealer was the most personable person. We very much loved working with him, and we would recommend him to our friends. We very much loved working with him, and we would recommend him to our friends. More

Everyone at AutoNation did a great job. Linda Biota was especially helpful! Thank you for stepping up and making everything right. Linda Biota was especially helpful! Thank you for stepping up and making everything right. More

You REALLy don’t want my opinion on my latest visit. !!! An appointment at 9am for safety inspection and check to see why my windshield washer wasn’t spraying on driver side. Arrived at 8:45 and request !!! An appointment at 9am for safety inspection and check to see why my windshield washer wasn’t spraying on driver side. Arrived at 8:45 and requested my car back and left there at 12:05 pm after only getting the inspection. Another man with appointment at 8:45am for oil change and tire rotation was still waiting when I left. A pretty young lady in shorts arrived with no appointment heard us talking and decided she better check to see how long the wait. They had already taken her pickup into the bay for the oil change. Now how do people with NO appointment get quicker service than ones with appointments. If you check your files you will see I have spent many dollars for services on my 2003 Mercury mountaineer. Not likely to happen again any way soon!! More

Haven’t had exceptional service from this dealership until I found Fernando. Ever since him it’s been nothing but great. until I found Fernando. Ever since him it’s been nothing but great. More

The dealership was very professional, they were able to get me the the day after I called, only took them a couple of days to preform the work, and very affordable. I’ll continue to use them for my vehicle get me the the day after I called, only took them a couple of days to preform the work, and very affordable. I’ll continue to use them for my vehicle’s. More

I was very pleased with my time in the service department. SFC Owens made my trip to the service department great, You guys are lucky to have someone like him that makes you feel very comfortable department. SFC Owens made my trip to the service department great, You guys are lucky to have someone like him that makes you feel very comfortable in a time that could be very stressful. More

Skylar was awesome! Very friendly and worked with me to find a truck that met my needs! Very friendly and worked with me to find a truck that met my needs! More

Matt is wonderful! He takes great care of us in the service department. Could not ask for better! He takes great care of us in the service department. Could not ask for better! More

Came in for a battery issue. The service advisor checked my battery and said it needed to be replaced. Recommended a lifetime battery. Was installed very quickly with no issues. The service advisor checked my battery and said it needed to be replaced. Recommended a lifetime battery. Was installed very quickly with no issues. Will always come to Autonation Ford Burleson for my services. More