AutoNation Ford Burleson

Received a coupon in the mail for 25% off service. Called and made an appointment a few days in advance. On actual appointment day dropped car off at 7:15 for a 9:40 appointment. Called a few times Called and made an appointment a few days in advance. On actual appointment day dropped car off at 7:15 for a 9:40 appointment. Called a few times to check on my vehicle, but received no updates. Finally at 4pm the service advisor called and told me they had not even looked at my car and there was a 7 day lag for diagnostic services. The dealership expected me to leave my car for a week, which was unacceptable. I wish this would have been communicated when I made my appointment. I requested to bring the car back in 7 days for diagnostic work but that was NOT an option. Do not think I would ever go back to this dealership for anything. More

No organization. Service was horrible on a recall item. I made an appointment for recall item. I arrived at set time and was told recall person did not work that day Service was horrible on a recall item. I made an appointment for recall item. I arrived at set time and was told recall person did not work that day and would be there following day. I left the vehicle for repair. 13 day later after numerous unreturned call I finally drove there and find my vehicle had been repaired. No communicatios with me. I needed a loaner vehicle and no one returned my call. After the complaint to Ford Hq. Linda Belota from HQ called me trying to undo the bad review with unkept promises. FED UP with ford More

Love this place. Anytime I need anything or even walk in the door I feel like I am treated special. Matt in the service Department and Trevor in sales are really am Anytime I need anything or even walk in the door I feel like I am treated special. Matt in the service Department and Trevor in sales are really amazing! I don't get a sinking feeling when I have to go there or make an appointment and that makes me happy. More

Truck was in for warranty work for 10 days, no loner car. ..Just a Ghetto rental car. At the time of purchase I was told they had loner cars for service. Just not true at all. All car dealerships the same, sp ..Just a Ghetto rental car. At the time of purchase I was told they had loner cars for service. Just not true at all. All car dealerships the same, spend 80 plus K for a truck and drive a really Ghetto car for service. They love you the day you buy and forget you after that. More

Good service, Fernando did great and even wash my vehicle for free, I will be back for free, I will be back More

Service department is dependable and honest. Vehicle was ready on time as promised. Definitely recommend! Vehicle was ready on time as promised. Definitely recommend! More

Fernando was very friendly and easy to communicate with. I would text him, and he would respond in a timely manner. I appreciate all that Fernando did to get my vehicle back to me! I would text him, and he would respond in a timely manner. I appreciate all that Fernando did to get my vehicle back to me! More

I can't say enough about the great experience I had at Autonation Ford in Burleson. My new Ford Transit Motorhome had a constant check engine light and an additional issue with the radiator fans running c Autonation Ford in Burleson. My new Ford Transit Motorhome had a constant check engine light and an additional issue with the radiator fans running constantly. It was a difficult issue to diagnose and fix, since Ford as we learned later had not properly grounded the computer that controlled the AWD system and fans. With the help of Phillip, the assigned mechanic, Mat the service advisor and Linda from Customer relations everything was repaired. I give Autonation Ford 5 Stars for this difficult fix and recommend anyone with a Ford product including a Ford based motorhome to use this dealer. Thank you Autonation Ford and a special thanks to Linda in Customer service. More

Jimmie Merriweather made my car search extremely simple! We went in looking for one vehicle and left with two! He was extremely helpful in assisting in the delivery of the second vehicle! Way to go above an We went in looking for one vehicle and left with two! He was extremely helpful in assisting in the delivery of the second vehicle! Way to go above and beyond! More

I got really bad service at this location I bought my F150 truck from this location I have been coming to this location for about three or four years I have one year left to pay off my vehicle this was t F150 truck from this location I have been coming to this location for about three or four years I have one year left to pay off my vehicle this was the worst time I just came for all change and they kept my vehicle all day I called them to find out if it was ready when I came they was very cold they gave me no receipt for the work they done on my vehicle they have gave me a receipt every other time the guy said he would text it to me it never happened this was the worst service I ever had from any business I’ve ever been to I would never go back to this location again super disappointed More