AutoNation Ford Burleson

Service center dumb policy. Took my truck in today for a safety recall. I was told I would have to be placed on the schedule which I understand. But I would have to leave my tru Took my truck in today for a safety recall. I was told I would have to be placed on the schedule which I understand. But I would have to leave my truck there today and it would be over 1 1/2 weeks before it would be looked at. I asked if I could bring it back when my date comes up and they said no I had to leave it there today. I asked why and they said that was the policy. I told them then I could not be without it that long for work and they again said that was there policy. More

Staff was very friendly and efficient. They were able to troubleshoot my car quickly and got the car repair completed in the stated time. They were able to troubleshoot my car quickly and got the car repair completed in the stated time. More

Customer service is working hard to correct any communication issues between their customer and service repair person. This is a new beginning and I am very hopeful that this helps to improve custo communication issues between their customer and service repair person. This is a new beginning and I am very hopeful that this helps to improve customer relations. More

Service center is not great. Recall and oil change. They did not look at my account to see if I had a maintenance agreement. They should have done more then change the oil. They Recall and oil change. They did not look at my account to see if I had a maintenance agreement. They should have done more then change the oil. They should have change filters check tires rotated tires but they did none of that. I told them my tires need air but evidently they didn’t look at it so the tire pressure was still low. The service paper said I denied a 20,000 mile service when I did not because I wasn’t asked deny anything. This is the second vehicle we have purchased from this dealership. My husband Has had issues when taking his truck in for maintenance. He says we will never use this dealership again. When you call and ask for a manager you’re always told he’s not there so you leave a message and he never calls you back. More

Our dealer was the most personable person. We very much loved working with him, and we would recommend him to our friends. We very much loved working with him, and we would recommend him to our friends. More

Everyone at AutoNation did a great job. Linda Biota was especially helpful! Thank you for stepping up and making everything right. Linda Biota was especially helpful! Thank you for stepping up and making everything right. More

Haven’t had exceptional service from this dealership until I found Fernando. Ever since him it’s been nothing but great. until I found Fernando. Ever since him it’s been nothing but great. More

You REALLy don’t want my opinion on my latest visit. !!! An appointment at 9am for safety inspection and check to see why my windshield washer wasn’t spraying on driver side. Arrived at 8:45 and request !!! An appointment at 9am for safety inspection and check to see why my windshield washer wasn’t spraying on driver side. Arrived at 8:45 and requested my car back and left there at 12:05 pm after only getting the inspection. Another man with appointment at 8:45am for oil change and tire rotation was still waiting when I left. A pretty young lady in shorts arrived with no appointment heard us talking and decided she better check to see how long the wait. They had already taken her pickup into the bay for the oil change. Now how do people with NO appointment get quicker service than ones with appointments. If you check your files you will see I have spent many dollars for services on my 2003 Mercury mountaineer. Not likely to happen again any way soon!! More

The dealership was very professional, they were able to get me the the day after I called, only took them a couple of days to preform the work, and very affordable. I’ll continue to use them for my vehicle get me the the day after I called, only took them a couple of days to preform the work, and very affordable. I’ll continue to use them for my vehicle’s. More

I was very pleased with my time in the service department. SFC Owens made my trip to the service department great, You guys are lucky to have someone like him that makes you feel very comfortable department. SFC Owens made my trip to the service department great, You guys are lucky to have someone like him that makes you feel very comfortable in a time that could be very stressful. More