AutoNation Ford Burleson

Efficient and honest salesperson! Preston was awesome! Love the dealership! 3rd Ford I have purchased there in past 10 years! Preston was awesome! Love the dealership! 3rd Ford I have purchased there in past 10 years! More

Awesome staff always friendly and helpful. I look forward to taking my car in for service. I look forward to taking my car in for service. More

I am always greeted with a friendly face and great personalities at Autonation Burleson. Matt is always super helpful and answers all my questions. I refuse to go anywhere else. personalities at Autonation Burleson. Matt is always super helpful and answers all my questions. I refuse to go anywhere else. More

Stranded in Texas, broken transmission on 2020, it sat in the Burleson Ford lot for a week with zero communication. Drove there to get an update, when i couldn't get anyone to answer the phone or return my c the Burleson Ford lot for a week with zero communication. Drove there to get an update, when i couldn't get anyone to answer the phone or return my calls and they hadn't even looked at it. I wouldn't recommend this dealership to anyone for anything. They don't answer the phone, they don't return phone messages and they told me they would get it in due to the circumstances, which was a lie. If they were doing as they should, they wouldn't be afraid to return phone calls. More

Warranty work done for a recall. The system is still not showing the recall was fixed. Myford is still showing work incomplete. The system is still not showing the recall was fixed. Myford is still showing work incomplete. More

If it hadn't been for Service Advisor Zachary Pontuti is would have been a disaster. The other customer service was nonexistent. I was promised a call from the parts department on Thursday. I called four ti would have been a disaster. The other customer service was nonexistent. I was promised a call from the parts department on Thursday. I called four times between Friday and and Saturday. Talked to three different men and one woman who promised to find out the status and me a call back. The woman said she texted my problem to the manager of the facility and he would call me...didn't happen. All I wanted was to know the cost of the rims and an estimate when they might arrive. Simple, right? By Monday no one had returned my calls so I went to the dealership and learned that the parts department had not called me the previous Thursday. In fact, I saw the work order in the parts department box. The gentleman sale someone was supposed to call and inform me the rims couldn't be ordered unless I paid for one. I paid for both and he ordered them. Zackary, no I'm not his mother and had never met him before, promised to call me and let me know the status. I came home and he did exactly what he'd promised. I knew exactly what to expect and the cost. Seven days later, I drove away with new rims. My 11 years old Ford has 65K miles on it. It was bought there and has never been touched my anyone other than that dealership. It was such a simple thing to drop the ball on. Let's say I was disappointed that three men and one woman who apologized for no one calling me back hung up and did exactly the same thing. No thanks, I don't need to speak with you. More

Loved having Melvin as my Sales Person. He was amazing to work with and he was very personable. He made everything very easy and kept me updated through the whole process. He was amazing to work with and he was very personable. He made everything very easy and kept me updated through the whole process. More

This service center got me in on an appointment for an oil change and some tires that were leaking air. They took great care of me and had my truck back to me the next day! They even offered to wash it fo oil change and some tires that were leaking air. They took great care of me and had my truck back to me the next day! They even offered to wash it for me. More

Once my vehicle was turned in everything went smoothly and they were waiting to take care of me just as they said. and they were waiting to take care of me just as they said. More

Excellent service for vermin damage and interfacing with insurance to cover the comprehensive claim on the vehicle. insurance to cover the comprehensive claim on the vehicle. More