AutoNation Ford Burleson

Worst dealership ever! Service department doesn’t explain prices on anything. Make sure you ask prices on repair before leaving your vehicle with them. If you get an oil ch Service department doesn’t explain prices on anything. Make sure you ask prices on repair before leaving your vehicle with them. If you get an oil change with them make sure they check your fluid levels. They don’t use motor craft parts when changing oil unless you request (which I didn’t know that). I’m literally going to be getting rid of my vehicle to get away from AutoNation. Don’t buy their warranty package it’s a joke. In all Autonation is a joke. Update: I went to another Ford dealership (not an Autonation) the service manager there was able to pull a technical service bulletin on my car with my VIN and found out thAT my EGR COOLER needs to be replace without charging me a diagnostic fee. Auto nation ford burleson wants to screw people and just take their money. More

Very friendly and quick service. Was able to get everything I requested and answered all my questions. Was able to get everything I requested and answered all my questions. More

Cust. Relation person is great. Got things going and from there got all concerned done. Relation person is great. Got things going and from there got all concerned done. More

Excellent service with quick and polite staff. One of my better dealership experiences. Will return for my next vehicle. One of my better dealership experiences. Will return for my next vehicle. More

I took my truck in for a whining noise and they said that is was rear differential, they rebuilt the differential and drove the truck and there were still issues with the differential, they then issued a req is was rear differential, they rebuilt the differential and drove the truck and there were still issues with the differential, they then issued a request to replace the whole rear end and the problem was solved at no expense to me! I took a little time for them to complete the repairs, but I think most of that was acquiring the parts. The service manager Fernando, who was working with me was very helpful in the process. More

Efficient and honest salesperson! Preston was awesome! Love the dealership! 3rd Ford I have purchased there in past 10 years! Preston was awesome! Love the dealership! 3rd Ford I have purchased there in past 10 years! More

Awesome staff always friendly and helpful. I look forward to taking my car in for service. I look forward to taking my car in for service. More

I am always greeted with a friendly face and great personalities at Autonation Burleson. Matt is always super helpful and answers all my questions. I refuse to go anywhere else. personalities at Autonation Burleson. Matt is always super helpful and answers all my questions. I refuse to go anywhere else. More

Stranded in Texas, broken transmission on 2020, it sat in the Burleson Ford lot for a week with zero communication. Drove there to get an update, when i couldn't get anyone to answer the phone or return my c the Burleson Ford lot for a week with zero communication. Drove there to get an update, when i couldn't get anyone to answer the phone or return my calls and they hadn't even looked at it. I wouldn't recommend this dealership to anyone for anything. They don't answer the phone, they don't return phone messages and they told me they would get it in due to the circumstances, which was a lie. If they were doing as they should, they wouldn't be afraid to return phone calls. More

Loved having Melvin as my Sales Person. He was amazing to work with and he was very personable. He made everything very easy and kept me updated through the whole process. He was amazing to work with and he was very personable. He made everything very easy and kept me updated through the whole process. More