AutoNation Ford Burleson

Bought my truck used from Burleson Ford a few years back, this was its first time going back for service work which was a battery replacement. Both times it’s been a great experience. this was its first time going back for service work which was a battery replacement. Both times it’s been a great experience. More

The employees have always been helpful and thorough. They explained every detail of my service and the available options. My vehicle was returned fully serviced and clean. They explained every detail of my service and the available options. My vehicle was returned fully serviced and clean. More

This company is easy to work with and fair in its dealings. The salesman was helpful and knowledgeable. dealings. The salesman was helpful and knowledgeable. More

I Just brought my F350 (10k mile service) and F250 (60k mile service) and I been going to Burleson Ford for over twenty years and the service has always been great! Thanks Kipp, Matt, and Linda, for Keepin mile service) and I been going to Burleson Ford for over twenty years and the service has always been great! Thanks Kipp, Matt, and Linda, for Keeping up the great service department! By buying my extended service agreement and using my reward points my payment for service on both trucks cost me zero dollars!!! Both trucks were cleaned and serviced in a day by making an appointment a week in advance! Why would anybody go anywhere else??? More

Great customer service! Communicated well in service and Shuttle service was amazing. Will take my car there again. Communicated well in service and Shuttle service was amazing. Will take my car there again. More

My Advisor went above & beyond! Had a recall fixed and made sure I was aware of all that needed done! Had a recall fixed and made sure I was aware of all that needed done! More

You must leave your car for a possible 2 weeks to get work done on your car. Why can’t you get an appointment like a doctors office and they text you reminders. I called the Service Manager and he didn’t work done on your car. Why can’t you get an appointment like a doctors office and they text you reminders. I called the Service Manager and he didn’t call me back after leaving a message. More

Got the car in that morning the people greeted us, and then directed us to Kip who was our Advisor an it went from there... then directed us to Kip who was our Advisor an it went from there... More

Be aware of this dealership a Ford AutoNation in Burleson Texas. Biggest scammer at the store starting from the general manager down to the sales person Melvin Jones charge me over $500 for service that does Texas. Biggest scammer at the store starting from the general manager down to the sales person Melvin Jones charge me over $500 for service that doesn’t exist and they do not return my phone calls I’m asking for a refund for the past three months I even contact the cooperation and they didn’t care about nothing they are the biggest Scammers in car business. Be aware from dealing with AutoNation Ford of Burleson More

2018 Ford F150. I made an appointment for 0800 on a Monday morning for warranty work. I had 3 things that needed attention. My service advisor said a few days. B I made an appointment for 0800 on a Monday morning for warranty work. I had 3 things that needed attention. My service advisor said a few days. By Friday no work had been done and I was told I could pick up my truck on Saturday. Why did they have the truck for 6 days and not do any work you ask. I was told they needed approval for the parts? I have proof that I spent over 4k for Platinum extended service. In any event I was called on Tuesday to bring truck back. I made another appointment for 9am on Thursday. They replaced a wheel hub (2nd one in 6 mos, and the radio/navigation system 2nd in about a year and fixed the warning light for the rr door (didn't work when I bought the truck). I picked up the truck on Friday at 1800. Look I've bought many cars/trucks from these guys and I really like them. My personal opinion is that with a little more communication this could be avoided or at least manageable. Everybody answers to a higher authority and I get it. Look at it, figure out what you need. Call me, then have me bring back when you have the parts. easy peasy. Call me, call me, call me. takes about 30-45 seconds of your day. Will I buy another truck from these guys? Heck yeah. Oh and I left a msg for service manager to call on wed of the first week and never heard from him. More