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AutoNation Ford Burleson
Burleson, TX
901 Reviews
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December 17, 2022
We purchased a 2021 Ford Escape with my daughter from AutoNation Burleson in October 2021. The sales process was easy. However, once we made the purchase, the "service" was, and is, almost non-existent. AutoNation Burleson in October 2021. The sales process was easy. However, once we made the purchase, the "service" was, and is, almost non-existent. Trying to get a hold of a live person on the phone is almost impossible. We attempted to call 10 times yesterday (December 16,2022) with no luck until call #11. My daughter initially had an issue with the radio console and backup camera immediately after purchase. We brought it to be fixed, but they could not fix it. They told us they would have to replace the unit, but the part was back-ordered. We are reasonable people, so we understood. My daughter left for college, so I called AutoNation Ford Service a month in advance to have the part ready to install for my daughter's return for Christmas break. The advisor I spoke with in November 2022 told me the part would be available within three days of our phone call. He was going to contact the installer and have it ready for installation on December 19, 2022, for our 7:30 am appointment. When I called to confirm three days before the appointment, the adviser said they had to call the installer to see if he had the part. It's apparent the advisor did not call in advance because the part was back-ordered until December 23rd, and he didn't already know that when I called. (I don't believe that based on their track record.) As a result, they told me not to bring in the car because of the holidays, so it still will not be fixed. My daughter cannot take the car to be fixed at college (18 hours away from us) because she works and has no downtime with her course load as a graduating senior. REGARDLESS OF THEIR REASONING, AUTONATION FORD WAS AWARE OF THIS RECALL AND DID NOT INFORM US ABOUT THE POTENTIAL PROBLEM BEFORE WE PURCHASED IT. Had they done so, there is NO WAY we would have purchased the vehicle! We traded in a 2019 Ford Mustang for a supposedly "safer" car for our daughter, but this vehicle is not, and it does not have the features we paid for. I WOULD NEVER RECOMMEND AUTONATION FORD TO ANYONE!!! We paid for a car with features it has not had for over a year. IN MY EXPERIENCE, HERE'S WHY YOU SHOULD NOT PURCHASE A CAR AT AUTONATION FORD? 1) AWFUL CUSTOMER SERVICE 2) POOR FOLLOW-THROUGH BY SERVICE 3) SELLING VEHICLES WITH WARRANTY ISSUES BUT NOT INFORMING CUSTOMERS (LACK OF INTEGRITY) Just so you know, the last time I spoke with a manager at the dealership, he told me he understood my feelings because the same thing happened to his car. (I'm not sure I would share that, but that speaks to the widespread issue.) While I appreciate that, it doesn't matter to me because I purchased a car and expected it to function as advertised. That is reasonable to expect. BUYER BEWARE!!! More
by kevinh
Employees Worked With
Kipp
December 16, 2022
All fine, only complaint I have is, why make appointments for an oil change and it isn’t even started for two hours after the appt time. Making it a three hour wait. I know the tires were rotated but 1 ho for an oil change and it isn’t even started for two hours after the appt time. Making it a three hour wait. I know the tires were rotated but 1 hour should be the max. If I had not prepaid for the oil changes, I would not go here. More
by 351clevland
Employees Worked With
Don’t have name. He was fine though, overworked.
December 09, 2022
Preston was great. Very helpful and patient. Amazing representative of Ford brand even when Ford slipped up with their execution of the Bronco. Very helpful and patient. Amazing representative of Ford brand even when Ford slipped up with their execution of the Bronco. More
by Joshua
Employees Worked With
Preston Harper
December 09, 2022
The service techs are great, helpful, and full of respect. I have always had a great experience with my service in 8-10 years of going here. They always keep me informed of the progress of my service respect. I have always had a great experience with my service in 8-10 years of going here. They always keep me informed of the progress of my service while there. More
by joyce.kosharek68
Employees Worked With
Zachary Pontuti--Matt masters--Anthony Vanderford--Christian Asbury--Randy Kotch
December 08, 2022
We have bought 4 trucks from them and have no plans to go anywhere else..I just had our truck serviced there and Douglas was friendly and professional. The work was done quickly and to our satisfaction and anywhere else..I just had our truck serviced there and Douglas was friendly and professional. The work was done quickly and to our satisfaction and at a good price. More
by ddclark244
Employees Worked With
Douglas
