AutoNation Ford Burleson

No communication. 5 hours for oil change. There in office and 2 hrs before noticed 5 hours for oil change. There in office and 2 hrs before noticed More

When I first arrived I had to look for a service rep instead of them coming to me like normal. The one I found was playing on his phone. Communication was poor with the service rep. He tried to give me instead of them coming to me like normal. The one I found was playing on his phone. Communication was poor with the service rep. He tried to give me my vehicle back before fixing the recall. I told him I had an extended warranty on it and he never looked it up. Once I finally got my vehicle back they advised the recall only covered one of the exhaust. I told the new service rep that I had an extended warranty. He told me he would look it up and get back with me at later date about fixing the other issues I had. I’ve called 5 times and left a message all 5 times and still haven’t heard back. It’s been almost a month and still nothing. I have bought 5 vehicles from AutoNation in Burleson and always did my vehicle maintenance there. This is the worst experience I have ever had. More

We were having some issues with my wife’s vehicle not starting so we scheduled an appointment. My appointment time was 08:25. By 11:30 I was told it just had a bad battery with several dead cells and nee starting so we scheduled an appointment. My appointment time was 08:25. By 11:30 I was told it just had a bad battery with several dead cells and needed to be replaced. At nearly 5 pm my wife was finally leaving the dealership. Nearly 8 hours to replace a battery on an Expedition. If this place didn’t say , “FORD” out on the street, it would be out of business. More

I had an unfortunate event happen to my vehicle and so looking to finance a new vehicle i started at Auto Nation Ford in Burleson. I met Kimberly Pendley, explained my situation and she went to work on he looking to finance a new vehicle i started at Auto Nation Ford in Burleson. I met Kimberly Pendley, explained my situation and she went to work on helping me. She found me the best vehicle for my situation and was very friendly,helpful,knowledgeable and made me feel comfortable and confident in my purchase. On top of everything else she had me taken care of and driving off the lot in my new vehicle in 2 hours! None of the come back tomorrow to sign and pickup. Great experience! And i will go see her first for any future car buying needs. Also Kevin in financing was great as well! He made all the signature signing quick and painless! Thank You so much!! More

They have been servicing my truck for several years. Good work. I am grateful that the shuttle was available on Saturday. They have been maintaining a service record and have been seeking to keep me up Good work. I am grateful that the shuttle was available on Saturday. They have been maintaining a service record and have been seeking to keep me up to date on what needs to be done. More

Excellent Service with the sales guys and financial department to get my son a truck. department to get my son a truck. More

This dealer always goes above and beyond! Honest and reliable! I will go back for anything else my car needs. Honest and reliable! I will go back for anything else my car needs. More

Took my truck in to get serviced. The service comes with a tire rotation, to which I delined. I only asked that they air up the tires. After the service was complete, I noticed that The service comes with a tire rotation, to which I delined. I only asked that they air up the tires. After the service was complete, I noticed that the air pressure was low. I went back into the service area, and they told me they aired up the tires. Tried to give me some lame excuse of they couldn't reset my sensors since it was a Ram. I was a bit perturbed, so I left and aired them up myself. I didn't need to reset anything, they just needed air. Yay for being lied to! More

Everybody was so nice take good care of us and help us the right wey the right wey More