AutoNation Ford Burleson

Saw a truck I loved and had to have it ! They got me approved with mediocre credit, and No haggling. Straightforward process easy to work with. Thanks guys !! They got me approved with mediocre credit, and No haggling. Straightforward process easy to work with. Thanks guys !! More

They do not have enough personnel in India department at the service and to run efficiently period lack of communication with the customer is horrendous. I’ve been taking 9 to 10 phone calls to get anybody the service and to run efficiently period lack of communication with the customer is horrendous. I’ve been taking 9 to 10 phone calls to get anybody to communicate with you. They do nice work when they get around to it, but you better plan on leaving your vehicle there for awhile. More

My service writer Dystanie was excellent and keeping me informed on the progress of my vehicle. I had a few issues and they were addressed quickly. informed on the progress of my vehicle. I had a few issues and they were addressed quickly. More

I trusted the staff with their diagnosis and work. They didn’t try to charge me anything extra and were friendly and nice. They didn’t try to charge me anything extra and were friendly and nice. More

This was by far the hardest dealership to actually get in contact with as far as service goes, I had to call sales just to get in contact with anyone else, but I gave the 3 stars because once I was actually contact with as far as service goes, I had to call sales just to get in contact with anyone else, but I gave the 3 stars because once I was actually in the building most of the workers seemed to actually want to help me while the other half had the absolute worst attitude about it and pretended they didn’t say things to me over the phone to avoid judgement from coworkers. Probably will not be going back here unless it’s my last resort, even the worker in charge of me and my vehicle resigned from this building so it must be bad inside and out. More

Melvin is a very good sales man. He and the finance department did a good job helping me. He and the finance department did a good job helping me. More

Trading vehicles isn't high on my fun list, Jimmie Merriweather made it a very pleasant experience. I would not hesitate to recommend AutoNation Burleson and Jimmie Merriweather for anyone's next ve Merriweather made it a very pleasant experience. I would not hesitate to recommend AutoNation Burleson and Jimmie Merriweather for anyone's next vehicle purchase. I didn't move fast enough, and the first vehicle sold before I could act. Jimmie found that the second vehicle had an open recall for a minor issue. Jimmie was able to locate a better truck, at a dealership outside of our immediate area and have it brought to Burleson for me to purchase. I'm very happy with vehicle he found for me, and the entire purchase process. More

No communication. 5 hours for oil change. There in office and 2 hrs before noticed 5 hours for oil change. There in office and 2 hrs before noticed More

When I first arrived I had to look for a service rep instead of them coming to me like normal. The one I found was playing on his phone. Communication was poor with the service rep. He tried to give me instead of them coming to me like normal. The one I found was playing on his phone. Communication was poor with the service rep. He tried to give me my vehicle back before fixing the recall. I told him I had an extended warranty on it and he never looked it up. Once I finally got my vehicle back they advised the recall only covered one of the exhaust. I told the new service rep that I had an extended warranty. He told me he would look it up and get back with me at later date about fixing the other issues I had. I’ve called 5 times and left a message all 5 times and still haven’t heard back. It’s been almost a month and still nothing. I have bought 5 vehicles from AutoNation in Burleson and always did my vehicle maintenance there. This is the worst experience I have ever had. More

We were having some issues with my wife’s vehicle not starting so we scheduled an appointment. My appointment time was 08:25. By 11:30 I was told it just had a bad battery with several dead cells and nee starting so we scheduled an appointment. My appointment time was 08:25. By 11:30 I was told it just had a bad battery with several dead cells and needed to be replaced. At nearly 5 pm my wife was finally leaving the dealership. Nearly 8 hours to replace a battery on an Expedition. If this place didn’t say , “FORD” out on the street, it would be out of business. More