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AutoNation Ford Burleson

Burleson, TX

4.3
906 Reviews
AutoNation Ford Burleson is the best place for new Ford vehicles, used cars for sale, and Ford service in the Burleson area. Our showroom features one of the largest inventories of new Ford vehicles in the area, as well having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used Ford, we'll buy your car, purchase necessary! Check out our website today, then visit our showroom today in Burleson.
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850 North Burleson Boulevard

Burleson, TX

76028

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Showing 906 reviews

January 17, 2023

Easy to talk to, honest about how long it would take, and they were very nice. More

by Jmmendiola500
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fernando
Jan 20, 2023 -

AutoNation Ford Burleson responded

Hi, we set high expectations for ourselves, so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again in the future. Best wishes, AutoNation Ford Burleson

January 17, 2023

Great experience! Greg is an excellent writer, very professional and friendly from start to finish. He explained to us with much knowledge and enthusiasm every detail More

by eromo21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Gaskins
Jan 20, 2023 -

AutoNation Ford Burleson responded

Hi, thank you for your kind review; we are happy to pass along your comments to Greg here at AutoNation Ford Burleson! We always strive to provide personable and excellent customer service. Thank you again for the review!

January 16, 2023

Customer since 2010. When I dropped the vehicle off, I could not find a writer for 20 minutes. Qualified tech not available. No communication - I think because service dr More

by b.peters548
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fernando
Jan 19, 2023 -

AutoNation Ford Burleson responded

Hello, Thank you for taking the time to share your feedback with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 522-3224 to discuss what we can do to help.

January 16, 2023

Destinee the service writer was very efficient, polite, friendly and listened to my concerns. She is an excellent person for customer service and support! The work by the mechanic was done exactly as ask More

by Jeb
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Destinee
Jan 19, 2023 -

AutoNation Ford Burleson responded

Jeb, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

January 13, 2023

Great experience! Very personable staff who was extremely helpful and caring. We worked with Andrea and she was fantastic to work with. Highly recommend working with More

by taylormkmiller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrea Abernathy Didio
Jan 19, 2023 -

AutoNation Ford Burleson responded

Hello, Thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Ford Burleson and we hope to be of service again in the future.

January 12, 2023

Saw a truck I loved and had to have it ! They got me approved with mediocre credit, and No haggling. Straightforward process easy to work with. Thanks guys !! More

by P.Mjefferson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Merrieweather
Jan 17, 2023 -

AutoNation Ford Burleson responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

January 10, 2023

They do not have enough personnel in India department at the service and to run efficiently period lack of communication with the customer is horrendous. I’ve been taking 9 to 10 phone calls to get anybody More

by Redwing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fernando
Jan 13, 2023 -

AutoNation Ford Burleson responded

Hi, thank you for taking the time to share your feedback with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 522-3224 to discuss what we can do to help.

Jan 18, 2023 -

Redwing responded

Well, obviously, the problem at this dealerships starts at the top. I called the dealership as requested to discuss the matter with the general manager, and after two days, since I left a message, I’ve not had any communication. This is the same issue I have been complaining about in my last two service visits where I have spent $4000 on repairs to my truck. very dissatisfied, but I understand why four of my friends no longer take their vehicles to this dealership for service, due to the same reasons, and will not buy from there.

January 10, 2023

My service writer Dystanie was excellent and keeping me informed on the progress of my vehicle. I had a few issues and they were addressed quickly. More

by tdelaney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dystanie
Jan 13, 2023 -

AutoNation Ford Burleson responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Burleson. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 06, 2023

I trusted the staff with their diagnosis and work. They didn’t try to charge me anything extra and were friendly and nice. More

by Shonnaorr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kip
Jan 09, 2023 -

AutoNation Ford Burleson responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

January 05, 2023

This was by far the hardest dealership to actually get in contact with as far as service goes, I had to call sales just to get in contact with anyone else, but I gave the 3 stars because once I was actually More

by Laura Jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fernando
Jan 07, 2023 -

AutoNation Ford Burleson responded

Hi Laura, we strive for 100% satisfaction, and we regret to find out that this was not the case. If you would be willing to give us another chance in the future, please reach out to our General Manager at (817) 522-3224. We would appreciate the chance to turn your experience around.

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