AutoNation Ford Burleson

Customer since 2010. When I dropped the vehicle off, I could not find a writer for 20 minutes. Qualified tech not available. No communication - I think because service dr When I dropped the vehicle off, I could not find a writer for 20 minutes. Qualified tech not available. No communication - I think because service drive personnel understaffed? Took about 2 weeks to get my truck back. This dealership has really gone downhill since AutoNation purchased from Bankston. More

Destinee the service writer was very efficient, polite, friendly and listened to my concerns. She is an excellent person for customer service and support! The work by the mechanic was done exactly as ask friendly and listened to my concerns. She is an excellent person for customer service and support! The work by the mechanic was done exactly as asked with no problem. And the service was done on time! More

Great experience! Very personable staff who was extremely helpful and caring. We worked with Andrea and she was fantastic to work with. Highly recommend working with Very personable staff who was extremely helpful and caring. We worked with Andrea and she was fantastic to work with. Highly recommend working with this dealership! More

Saw a truck I loved and had to have it ! They got me approved with mediocre credit, and No haggling. Straightforward process easy to work with. Thanks guys !! They got me approved with mediocre credit, and No haggling. Straightforward process easy to work with. Thanks guys !! More

They do not have enough personnel in India department at the service and to run efficiently period lack of communication with the customer is horrendous. I’ve been taking 9 to 10 phone calls to get anybody the service and to run efficiently period lack of communication with the customer is horrendous. I’ve been taking 9 to 10 phone calls to get anybody to communicate with you. They do nice work when they get around to it, but you better plan on leaving your vehicle there for awhile. More

My service writer Dystanie was excellent and keeping me informed on the progress of my vehicle. I had a few issues and they were addressed quickly. informed on the progress of my vehicle. I had a few issues and they were addressed quickly. More

I trusted the staff with their diagnosis and work. They didn’t try to charge me anything extra and were friendly and nice. They didn’t try to charge me anything extra and were friendly and nice. More

This was by far the hardest dealership to actually get in contact with as far as service goes, I had to call sales just to get in contact with anyone else, but I gave the 3 stars because once I was actually contact with as far as service goes, I had to call sales just to get in contact with anyone else, but I gave the 3 stars because once I was actually in the building most of the workers seemed to actually want to help me while the other half had the absolute worst attitude about it and pretended they didn’t say things to me over the phone to avoid judgement from coworkers. Probably will not be going back here unless it’s my last resort, even the worker in charge of me and my vehicle resigned from this building so it must be bad inside and out. More

Melvin is a very good sales man. He and the finance department did a good job helping me. He and the finance department did a good job helping me. More

Trading vehicles isn't high on my fun list, Jimmie Merriweather made it a very pleasant experience. I would not hesitate to recommend AutoNation Burleson and Jimmie Merriweather for anyone's next ve Merriweather made it a very pleasant experience. I would not hesitate to recommend AutoNation Burleson and Jimmie Merriweather for anyone's next vehicle purchase. I didn't move fast enough, and the first vehicle sold before I could act. Jimmie found that the second vehicle had an open recall for a minor issue. Jimmie was able to locate a better truck, at a dealership outside of our immediate area and have it brought to Burleson for me to purchase. I'm very happy with vehicle he found for me, and the entire purchase process. More