AutoNation Ford Burleson

I arrived at 8:46 for a 9:00 service appointment for a vehicle for general service (oil change, tires rotated). I was immediately greeted and had some minor questions answered about an additional opportu vehicle for general service (oil change, tires rotated). I was immediately greeted and had some minor questions answered about an additional opportunity which was very helpful. Appeared to be a great visit with great service, or so I thought. At the hour and half mark I inquired about an estimate of work and much longer it might be in order to schedule a few more errands for the day. I was told that it wouldn’t be much longer but that both air filters needed to be replaced (I assumed under the hood and in-cabin) so it may take a few more moments. No worries I thought, they are just being through. After an additional hour wait I went to inquire again and was told “I will go and find out what the hold up is” by the service writer. I never saw him again. At 12:30 I was greeted by another man who’s name I do not remember, explaining what had happened; the keys to the vehicle had been misplaced and were just found and the truck was sitting with the other recall vehicles in the back corner of the lot and had never be in a service bay. I elected to go get the vehicle myself and leave as by this point I was pretty heated and did not want to say something inappropriate. The gentleman obliged, showed me where it was parked. I have since collected my thoughts and attempted to call to speak with someone to resolve the situation, but have been met with an endless string of phone transfers to voicemails. Mistakes happen, totally understandable, but the sheer lack of integrity and bold face lies is far beyond unacceptable. I personally would not trust the service department nor any others at this point due to the lack of communication, resolution, nor respect and responsibility. The gentleman who brought me the keys was at no fault, he tried to de-escalate the situation, I commend him for that, but by that point I felt the need to remove myself to avoid confrontation or causing a scene. At this point I honestly only want an apology and explanation and some information on what other locations I might be able to visit to have the service provided in accordance with the package included in the vehicle purchase. More

Inability to contact anyone at the dealership, left messages on four different numbers and never got a callback. Exorbitant pricing ($900.00+),for replacing AC valve, illogical explanations for repair. messages on four different numbers and never got a callback. Exorbitant pricing ($900.00+),for replacing AC valve, illogical explanations for repair. More

The shop in this dealership is the worst I’ve ever seen. If they say they’re waiting on parts or going to get you in for warranty service, basically waiting to get a call from them about anything, don’t exp If they say they’re waiting on parts or going to get you in for warranty service, basically waiting to get a call from them about anything, don’t expect to hear back from them. Ever. It’s been months and it was months the last time. There are also almost always issues when your car is in their shop. I don’t care how far out of your way you have to go, find another Ford dealership to take your car More

Brought my Fiesta in for a TCM replacement. There was a wait for the part but as soon as they received it, they quickly got me back on the road. I would recommend their service. There was a wait for the part but as soon as they received it, they quickly got me back on the road. I would recommend their service. More

I had my oil changed at this dealership. My service advisor was great. The tech that rotated my tires didn’t adjust my tire pressure so my TPMs light came on. I tried calling the dealership My service advisor was great. The tech that rotated my tires didn’t adjust my tire pressure so my TPMs light came on. I tried calling the dealership but got a voicemail. I will not be returning. More

Friendly, courteous, and helpful staff. The service department and Kip have taken care of maintenance with my truck! The service department and Kip have taken care of maintenance with my truck! More

Great people and very respectful to customers. The sales team up at auto nation are always there to help you out. The sales team up at auto nation are always there to help you out. More

The customer service from matt in service was great. They kept us informed of our vehicles status and helped along the way where possible. They kept us informed of our vehicles status and helped along the way where possible. More

AUTONATION WAS VERY HELPFUL AND WORKED LATE IN ORDER FOR ME TO DRIVE MULTIPLE CARS UNTIL I MADE UP MY MIND ON THE ONE I WANTED. THIS WAS ONE OF THE BEST EXPERIENCES IVE HAD IN BUYING A AUTO. ME TO DRIVE MULTIPLE CARS UNTIL I MADE UP MY MIND ON THE ONE I WANTED. THIS WAS ONE OF THE BEST EXPERIENCES IVE HAD IN BUYING A AUTO. More

Melvin made the buying experience very pleasant, and I would recommend him to anyone. Thank you, Melvin. would recommend him to anyone. Thank you, Melvin. More