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AutoNation Ford Bradenton - Service Center
Bradenton, FL
645 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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645 Reviews of AutoNation Ford Bradenton - Service Center
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June 01, 2022
Once I got the appointment made, it was very easy. The staff was wonderful and very helpful. My problem was making the appointment. I received several emails letting me know that it was time for me The staff was wonderful and very helpful. My problem was making the appointment. I received several emails letting me know that it was time for me to bring my car in; however, I had a terrible problem trying to make my appointment. At first I tried online by clicking the link in the email. One of the links stated that it no longer works. Then I tried calling. The operator answered and transferred me to the Service Department, where it just kept ringing until it went back to the operator. She transferred me back and it happened again. The next time the operator transferred me into a Service Advisory’s voicemail, which stated it was best to send him a text message and he gave his phone number to text. However, he only gave his phone. number once and said it quite quickly. If they are going to give a phone number it should be stated twice and said slowly and clearly. Needless to say, I gave up on making my appointment over the phone. I was going to try once again online. I finally got a link where I had to answer several questions. I could only get so far on the questionnaire and it was like I could get down to the bottom of the screen to go to the next. Because I read all of my emails on my phone, that was what I was using to try and make my appointment. My son told me to try and make it on my IPad. That was when I finally was able to do it online. My suggestion is that you try to make something that can be used on the smartphone to make the appointment. It was very frustrating and I almost gave up, which means I would have gone somewhere else. Again, once I arrived for my appointment, the staff was very efficient and friendly. More
by Skardoutoss
Employees Worked With
Tom Sharpe
May 30, 2022
Horrible place to do business with. They only care about the monthly quota's. The last mechanic left a tool underneath the hood on my engine and it hit my fan while I was driving. They only care about the monthly quota's. The last mechanic left a tool underneath the hood on my engine and it hit my fan while I was driving. More
by privatecitizen4
Employees Worked With
Fred, Arne,
May 26, 2022
People were friendly and pyofessional. Kept me updated on progress of the repair. Helpful in getting a rental car while they worked on our car. Went over the receipt to explain the work do Kept me updated on progress of the repair. Helpful in getting a rental car while they worked on our car. Went over the receipt to explain the work done. Brandon Silva was our contact and he did outstanding job. More
by Ed.cherney
Employees Worked With
Brandon Silva
May 26, 2022
Service department is a joke! You make an appointment for warranty work and when you drop off the vehicle it just gets you loaded in the que. It takes them a week or two to even l You make an appointment for warranty work and when you drop off the vehicle it just gets you loaded in the que. It takes them a week or two to even look at your car. This has happened twice and the communication is terrible. Never had this experience with any other service department. More
by BD
Employees Worked With
Arnie and Brandon
May 18, 2022
AutoNation service department goes the extra mile to satisfy their customers, needs and keeps you informed during the service period. Great job! satisfy their customers, needs and keeps you informed during the service period. Great job! More
by bcuppernel
Employees Worked With
Thomas,
