AutoNation Ford Bradenton

excellent service Michael Bolton and the rest of the team were friendly & provided excellent service. Would recommend this group to anyone interested in purchasing a ca Michael Bolton and the rest of the team were friendly & provided excellent service. Would recommend this group to anyone interested in purchasing a car. They went over and beyond to help me. More

Bait and Switch AutoNation Ford in Bradenton Florida would not honor a price quote given by their salesperson. All of the interactions with the dealership were docum AutoNation Ford in Bradenton Florida would not honor a price quote given by their salesperson. All of the interactions with the dealership were documented through email, but they still would not honor their price quote. In March 2015 my wife and I were looking for a Ford Explorer. After determining that none of the vehicles on the lot would fit out need, we decided to order a vehicle. We came in on a Saturday to select all our options and order a 2015 Ford Explorer Sport. The Sales person who’s name is Barron Buck informed us that he could not give us an exact price quote until his sales manager came in on Monday. Monday came around and Baron sent me an email with the price of the vehicle. I agreed to the price and said I want to order the vehicle. Two or Three weeks later I received an email stating that I could not have a 2015 Explorer because Ford stopped taking orders on 2015’s Barron then told that they had ordered the 2016 and that I could have it for the same price as the 2015 he had quoted me earlier. He even gave me the Vin Number which can be supplies if needed. I then voiced my concern that I was counting on rebates for the 2015. A day or two later he sent me an email saying that the dealership would honor the rebates I was quoted for the 2015 on the 2016. It took several months for our order to finally arrive at the dealership. My wife and I made an appointment to finish the paperwork and pick up our vehicle for 6/13/2015. We went through the process of inspecting the vehicle, submitting the paperwork for financing and trade in. Finally they brought the paperwork for finale cost for use to sign. I immediately noticed that the price was too high. After weeding through all the different costs I noticed that they were not giving me the originally quoted price. I showed them the email were Barron had given me a price. They took it back to the sales manager and after about 15 or 20 minutes they came back and said they had fixed it. I took a look at it and all that had changed was extras had been removed from the price. These were the extra’s I had opted out to begin with. I showed them the email again and told them I wanted them to honor the original price. Back to the sales manager again. This time they came showed me a cost were they increased my trade in value, but had not adjusted the price to what was quoted. I sent them back again telling them I expected the original quote to be honored. The third time the sales person came back, he told me that I was quoted an A Plan price and I should not have been quoted that price and that they could not honor the price. There was a good $4,000 price between the quoted price and what they were trying to make me pay for the vehicle. I understand that mistakes are made, but they had quoted me the price over 3 months before the vehicle came in. This gave them plenty of time to notice their mistake and correct it prior to showing us the vehicle and getting us excited about driving it home. The sales manager came out and said there was nothing he could do and really showed no empathy for the situation and made it seem that he did not care. This situation reminds me of the Bait and Switch scenarios that used car dealerships have been known to practice. It is unethical and immoral. The dealership should honor the original quote based on good customer service and basic business principles. The sales persons’ names that were assigned to our account were Barron Buck and Jeanette Billings. Sadly I was to frustrated by the end of the ordeal that I did not get the sales managers name or I would have listed his name here as well. More

Ed Kelly from Ford Autonation is the best!! My wife, Diana and I would went in to look at some Ford Fusion's and we were kindly approached by a sales member name Ed Kelly. He was very profession My wife, Diana and I would went in to look at some Ford Fusion's and we were kindly approached by a sales member name Ed Kelly. He was very professional and knowledgeable about all of the car's. Both my wife and I felt very comfortable with Ed and knew that he would take great care of us. After finding the perfect care, Ed made the transaction very smooth. Ed is the type of person who treats all of his customer's like family and you can feel the passion in his heart. He truly loves his job and making his client's happy. We would highly recommend Ed to anyone looking for a car. He couldn't have asked for a better experience. Thank you! -Kenny and Diana More

I'd make the 400 mile trip from Atlanta, GA again!!!! I've never had such wonderful service from any dealership! My husband and I drove all the way from Atlanta, GA after speaking with David Hannon. He is I've never had such wonderful service from any dealership! My husband and I drove all the way from Atlanta, GA after speaking with David Hannon. He is the best salesman ever!! The morning my husband and I found our Mustang Cobra, David went out of his way to help us reserve the vehicle. And he also went above and beyond to send us pictures from his personal cell phone of the car because there were none on the site to see. We'd make the drive again for another car ! Ask for David Hannon. More

purchase I purchased a focus from another dealer. The car was junk, and still isn't fixed. We went to the previous dealer, who finally made a decent offer. We I purchased a focus from another dealer. The car was junk, and still isn't fixed. We went to the previous dealer, who finally made a decent offer. We went to autonation, who was actually trying to repair the focus, and they blew away the offer from the other dealer. I had purchased 3 cars from other dealer. I will buy from autonation ford from now going forward. Jeanette is awesome, as well as Jay and Troy. We were Drew's first sale. Go see them. You won't regret it! Alan in service is amazing too!!! More

great service personnel brought in my 2014 f150 for repairs. they took care of my concerns fast and efficient. everyone was a joy to interact with. i highly recommend them. brought in my 2014 f150 for repairs. they took care of my concerns fast and efficient. everyone was a joy to interact with. i highly recommend them. More

Compeltely Satisfied I recently purchased a new 2014 Ford Fusion and it was the most pleasurable experience that I have ever had! The salesman Damir Glavan went above and I recently purchased a new 2014 Ford Fusion and it was the most pleasurable experience that I have ever had! The salesman Damir Glavan went above and beyond for me as well as the rest of the team. I had to bring it in for it's first oil change and the service advisor Jason Fuch's was kind ,courteous and professional. I was well taken care of and I will definitley be returning in the future for more service work and to purchase my next vehicle. More

Couldn't be happier After speaking to salesman Tim Betts over the phone and coming to an agreement, I booked a flight from NY to Florida to make my purchase. When my wife After speaking to salesman Tim Betts over the phone and coming to an agreement, I booked a flight from NY to Florida to make my purchase. When my wife & I arrived at the airport, Tim picked us up and we went to the dealership to see the car in person and finalize the deal. The car was exactly as described and the paperwork was a breeze. VERY satisfied customer! Well done to Tim and the entire staff. More

Stay away if you are buying used!!! They do not inspect cars What a nightmare. In my test drive, I noticed the steering wheel didnt feel right. My Salesman said the car had no issues, and they give a 51 point i What a nightmare. In my test drive, I noticed the steering wheel didnt feel right. My Salesman said the car had no issues, and they give a 51 point inpsection. I purchased car, noticed something was terribly wrong with steering. Bottom line, after pulling teeth, and car being at shop twice, its not fixed. I had to bring it to another garage. The way I was treated was terrible, no one could give me a price. I was told "Cost" Then I was told "Half of Cost" then I was given another figure, what does that mean? They obviously were not looking at an honest "hard number" of what their cost was!!!! And my car still isn't fixed! I've left messages, no one ever calls me back!!!They ONLY called back because I had to put a stop payment on my check! I refuse to pay for something thats not fixed. Mr. Niles tone on the phone with me was that at $650.00 and a free tire (because I complained, otherwise they were going to charge me for it) WAS A DEAL!! Wow! what a deal! I asked a direct question on the phone with him this morning, and never got an asnwer. That is why I am writing this review- to warn people. If I can stop one person from doing business with these snake oil salesman-- I've done my job- My salesman never once contacted me or did anything for me. More

Can't Live Up to Their Word This dealer's sales 'managers' (Brown and Coplon) can not keep their word. Remarkably, a new truck which was 'a week away' when the deal was cut could This dealer's sales 'managers' (Brown and Coplon) can not keep their word. Remarkably, a new truck which was 'a week away' when the deal was cut couldn't be produced when it came time to do paperwork. They apparently have no problem telling a customer whatever is necessary to get you 1) into the store or 2) to get your 'yes' but can't seem to do sufficient homework to know if they can actually deliver on their promise. A truly disappointing waste of time. Forget the hype and steer clear. More