AutoNation Ford Bellevue - Service Center

Sad. They are usually great. Not this time My vehicle nearly got me killed. The Tranny wouldn't engage on the freeway when in traffic and I ended up p They are usually great. Not this time My vehicle nearly got me killed. The Tranny wouldn't engage on the freeway when in traffic and I ended up pushing my car off the freeway. Long story. But nearly got hit in the process. Waiting over 2 weeks just to get the vehicle to be locked at by the dealership. So I had a rental car for over 2 weeks. Since my vehicle can suddenly stop functioning,it's unsafe Ya, $1500 I shouldn't have had to pay!! I brought my focus in for repairs. It had all the symptoms of the faulty TCM issue that has plauged these vehicles. They diagnosed as a Clutch Assembly and various other issues totalling over $6200. The Clutch alone was $3300 . Crazy.!! It's more than obvious that the Clutch failed due to bad TCM. Others have had similar issues. The Clutch extended warranty (due to same issue) was only for 7 years. We'll go figure mines past that at 2014 Model year. Very disappointed that even though I asked for Ford to work with me on it. Like maybe reduce the cost a bit or cover it since it's a known issue. My vehicle has 48K miles.Nope. nothing, just "we understand your frustration" B.S. So I asked my local repair shop for a quote on all the work. And they were much much cheaper cost. They will get my business. They reduced the Clutch work significantly. Sad.!! 30 year loyal Ford Customer. And no one lifts a finger to try and work with me. I'm Not a happy customer at the Moment.!! I will most likely be moving on from Ford. Unless they step up. Note: The rep I worked with was courteous and knowledgeable. It's not his fault. I'm frustrated that a vehicle that I purchased with low miles and ran great now has issues that are almost as costly as the Value of the car. To me that's an opportunity to earn respect and loyalty from a long time customer if you go above and beyond in times like this in order to make it right. Might be time to move on More

I took my truck in for a 20,000 mile service, a hard shifting Transmission, and an annoying rattle in the rearend. The transmission is running super smooth, but the rattle was clearly forgotten about. shifting Transmission, and an annoying rattle in the rearend. The transmission is running super smooth, but the rattle was clearly forgotten about. Also, after picking up my truck the Oil Monitor indicator was not reset and there wasn't an oil change reminder sticker on the windshield. I sent an email to my service tech but received no reply. I figured out how to reset my Oil monitor but now I'm questioning if the job was even performed. Simple details like these make me question if they have procedures in place to care about $70,000 vehicles. Thinking about taking my truck someone soon to see if they can confirm an oil change was completed. More

It took 4 months to get the TCM replaced, and it was supposed to be covered by warranty. However, it took from mid October to mid December to finally get the rental covered by Ford. I have been trying t supposed to be covered by warranty. However, it took from mid October to mid December to finally get the rental covered by Ford. I have been trying to get reimbursed for the rentals I paid for, but have been completely ignored for the last 5 months by Chad at your dealership. This needs to be addressed and the reimbursement needs to be approved ASAP. Someone needs to contact me and get this issue resolved. More

Did good work. But I know nothing about cars and care less. I have nothing more to say But I know nothing about cars and care less. I have nothing more to say More

Even after not having my vehicle for 3 weeks and the computer and cameras supposedly being replaced I am still having issues with dark and blurry pictures on the sides of my 360 camera views. Seems to b computer and cameras supposedly being replaced I am still having issues with dark and blurry pictures on the sides of my 360 camera views. Seems to be crazy that this is so hard to fix. This has been very time consuming. More

On time service, nice waiting area, friendly staff, reasonable prices, easy to get to. No complaints. reasonable prices, easy to get to. No complaints. More

Josh and his team always does excellent work and show good care for my vehicle. good care for my vehicle. More