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AutoNation Ford Bellevue - Service Center
Bellevue, WA
436 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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436 Reviews of AutoNation Ford Bellevue - Service Center
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October 27, 2023
Unfortunately the experience have not been good lately, brought the truck for a series of problem that needed to be addressed, and had to call a few times trying to find out why it was taking so long and l brought the truck for a series of problem that needed to be addressed, and had to call a few times trying to find out why it was taking so long and leaving a voice message but no response, after 4 weeks they had the vehicle the called saying it was ready and I came to pick it up and only 1 of the 4 issues was resolved, I said I didn’t want to take it back as I needed the other things to be fixed, and theses problems was confined by the service advisor but they didn’t car to work on it. They kept the truck for another weeks and a half and called me it was ready, came over to pick it up and now only one of the 4 remaining problem was fixed. Unfortunately I think they don’t really care about their customers concerns. Now they had to schedule another day for me to come over to solve the remaining issues, and it drives me to always check if whatever issue I bring the truck in for have really been fixed as I’m not sure if I can trust them. This is sad More
by Clayton
Employees Worked With
Donavon
October 25, 2023
The worst experience of my life! Left my vehicle for repair of a strut that was swept under the rug upon purchase. Yet, confirmed to need repair by a different GMC dealer and within Left my vehicle for repair of a strut that was swept under the rug upon purchase. Yet, confirmed to need repair by a different GMC dealer and within warranty... After 1.5 months of AUTONATION having my vehicle "for repair", and MULTIPLE voicemails without response, I finally got word "they could not reproduce the issues & the vehicle was ready". Although paperwork suggesting repair was provided upon drop off from GMC Certified mechanic. With things not adding up, a 3 hour commute for a pop in visit was made- to find my vehicle DAMAGED from an unexplained collision, 700+ unexplained miles and no repairs made to the strut. This "business" could not explain the location of my vehicle while in there possession, how the damage occurred and/or who had been driving the vehicle. The mileage discrepancy was said to be an entry error (proof upon drop off this was not an error) The damage was initially denied to full extent by Auto Nation.. Then images were cross referenced from drop off, showing no prior damage & obvious NEW Front end DAMAGE .. With their hands tied, they offered body damage repair but refused to provide a new full point inspection as the damage did appear to be a big deal to THEM. OVERALL- The finger was pointed at me for buying a used vehicle in the first place, GM Billy is a complete xxxxxxx & con artist at the least. When no agreement was made on AutoNation's part, to fix the damage they caused and or the original repair of the struts (under warranty), the suggested help of a lawyer was mentioned... The response from AutoNation was "Good, we have a building full of them. Good luck". What great customer service! Pat on your back GM Billy & Josh Benjamin. With utter disrespect, unethical behavior & being taken full advantage of as woman, the only semi solution to this nightmare was involvement of a male. Call me a Karen, but this a fair warning to steer clear of this ruthless establishment and it's shady people. More
by Jr. Garcia
Employees Worked With
Billy, Josh Benjamin
October 23, 2023
I switched to this dealership because Evergreen Ford could not repair my vehicle after several attempts. Although I had to reschedule my appointment, the overall impression of my first visit was good. I could not repair my vehicle after several attempts. Although I had to reschedule my appointment, the overall impression of my first visit was good. It seems like it is well run and does so professionally. More
by artisticannette1
Employees Worked With
don't remember
October 20, 2023
The service dept has terrible customer service. They don't answer the phone. They don't return phone messages. They are closed when their hours stated in their phone message said they would be open They don't answer the phone. They don't return phone messages. They are closed when their hours stated in their phone message said they would be open. (In desperation I visited in person to find out status of my vehicle.) They didn't start working on my vehicle until weeks after the appointment. Finally my vehicle was reassigned to a new service advisor, John Sells, who has been helpful. More
by Rich
Employees Worked With
Josh (original service advisor), Chris (service manager), John (new service advisor)
October 11, 2023
The recent hiring and quality of service improvements are notable. The coffee maker was a nice touch... but really good thinks happening in your service department! notable. The coffee maker was a nice touch... but really good thinks happening in your service department! More
by Mike
Employees Worked With
DONAVAN CALLAHAN
October 08, 2023
I left the car at the dealership on Friday, got a call from my service person around 11:30 A.M. and he left me a message. I really was frustrated because I left multiple (3 or more) messages and never he from my service person around 11:30 A.M. and he left me a message. I really was frustrated because I left multiple (3 or more) messages and never heard back. Eventually called back on the Tuesday the next week and finally got to him. Found out that he was holding the truck because a part was ordered (UAW strike is causing delay). I came in on Wednesday and picked up the truck until the part can be received from Ford. Not good response. More
by rustyvernon
Employees Worked With
Donovan
September 29, 2023
I’ve felt like I’ve always recieved good service here, but taking away one star after my most recent repair. Parts had to be ordered with a 10 day lead time, leaving me without a vehicle. This dealer does but taking away one star after my most recent repair. Parts had to be ordered with a 10 day lead time, leaving me without a vehicle. This dealer does not have service loaners, leaving me to foot the bill for a rental for two weeks. So far Ford is refusing to help pay for any of it, even though my car was still under warranty. More
by Fusion
Employees Worked With
Jarys
September 28, 2023
Great customer service and willing to help on things. It’s always a pleasure going in working with them. I will always refer them to my friends. It’s always a pleasure going in working with them. I will always refer them to my friends. More
by Ggibson88
Employees Worked With
Chris Rollman
September 28, 2023
This staff at this dealership is efficient, welcoming, and always ready to answer questions, explain work to be done, and offer suggestions to make my vehicle be both safe and reliable for my use. and always ready to answer questions, explain work to be done, and offer suggestions to make my vehicle be both safe and reliable for my use. More
by Traveler
Employees Worked With
Advisor Donavan Callahan, previously Steven Martin
September 26, 2023
Brought in my recently purchased used Explorer for inspection while it was still under 36K Mile warranty. They were able to update electronic systems and fix an annoying underbody noise. Dealership is inspection while it was still under 36K Mile warranty. They were able to update electronic systems and fix an annoying underbody noise. Dealership is easy walking distance to good coffee, and food. Waiting area was clean and comfortable. Restrooms were modern and clean. Very large service area to work on a lot of vehicles. Service rep and friendly and communicative. More
by LeRoyJenkins
Employees Worked With
Unknown
