AutoNation Ford Arlington - Service Center

Peggy was my service person. She did an excellent job of keeping me in the loop on the diagnosis and also identified other areas that needed to be fixed that were covered under She did an excellent job of keeping me in the loop on the diagnosis and also identified other areas that needed to be fixed that were covered under warranty. She also recommended I change my service appointment day so that the work could be finished same- day. More

They met my needs quickly and was able to diagnose and fix the problem that another dealership failed to fix twice fix the problem that another dealership failed to fix twice More

Dealer manager call me back to make sure I was a satisfied customer. I had to take my truck back but they took care of it ...great customer service. satisfied customer. I had to take my truck back but they took care of it ...great customer service. More

I took my car in for a 100,000 mile check up and got an oil change and tire rotation. My oil had just been changed a month earlier and didn’t need to be changed. They never called me (even though they clai oil change and tire rotation. My oil had just been changed a month earlier and didn’t need to be changed. They never called me (even though they claimed they did) to tell me what services needed to be done, just gave the “multi system check” to my parents when they picked the car up. When I called to tell them what happened, I got nowhere with the person I spoke to. She just said that it was assumed the oil needs to be changed at that check, so they just do it (and charge you for it). Nowhere in the paperwork does it specifically say they did a 100,000 mile check up. Highly unsatisfied. More

Melissa was my advisor and she did great. Great communication and great customer service. Hope I can get her again as my advisor for future visits. Great communication and great customer service. Hope I can get her again as my advisor for future visits. More

Always great personnel and the last service on car wAs excellent on record time Service agent Jaime was great excellent on record time Service agent Jaime was great More

My check engine light came on and I called Autonation for an appointment. I was told it would take a week to diagnose my vehicle. I asked if, I could be put on a list and I would bring it in the day before an appointment. I was told it would take a week to diagnose my vehicle. I asked if, I could be put on a list and I would bring it in the day before your ready to work on it. The answer was NO, you must leave the vehicle. Do you have a loaner car. The answer was NO. I told the service advisor I would bring it the following Monday. I pulled into the service drive around 9:30am. I was the only customer in the service drive. I looked over and saw 4 service reps diligently working at their computers. .I waited a few minutes and no came to greet me. I left my vehicle and entered the service are. I stood inside the door for a solid 2 minutes watching all of the service reps typing away on their computers. No one looked up. They all knew I was there. After 2 solid minutes I caught one of the service reps look at me. She quickly said, someone will be right with you and started typing again. By the way, I am the only customer at the service desks!!! Another solid minute went buy and then one of the other services advisors (without looking at me) said, can I help you. We started to converse while he continued to type (never, ever looking up at me). This behavior is extremely rude. The other issue is that it took 8 days to diagnose an engine light problem. That is unacceptable. Why would buy another truck from you when you can't fix the ones you already sold within a reasonable time. . More

Never had issue with service department, but would not purchase another vehicle from Autonation. Dealership is clean and friendly, Peggy Chaney is the best in service department. The reason I would not purchase another vehicle from Autonation. Dealership is clean and friendly, Peggy Chaney is the best in service department. The reason I would not purchase again from them is when my son purchased his Mustang, he was told by salesperson (Mo) that the minor scratches would be fixed, but when he went back to get them fixed after purchase, salesperson said there wasn't anything he could do. That is not a good salesperson in my opinion. More

I scheduled standard lube service and tire rotation and also scheduled two minor recalls all to be done in the same day. Josh was put in a bad spot and short handed but was able to get my truck complete in also scheduled two minor recalls all to be done in the same day. Josh was put in a bad spot and short handed but was able to get my truck complete in time and kept me in the loop the entire time. More

It’s a very friendly environment and everyone is willing to help you. I would recommend anyone. to help you. I would recommend anyone. More