AutoNation Ford Arlington - Service Center

The staff was professional and polite. You do not need to change anything. However, the length of time for ordered parts to be received is disappointing. You do not need to change anything. However, the length of time for ordered parts to be received is disappointing. More

Work was done in time promised Good record of the things needed to be done things needed to be done More

Nice courtesy staff. Clean facility service was fast. Will definitely return for future service satisfaction Clean facility service was fast. Will definitely return for future service satisfaction More

The service rep was professional, and new what she was doing. Before I left made sure I was completely satisfied. doing. Before I left made sure I was completely satisfied. More

Found the Bronco Sport Bad Lands that have been wanting. Glad that I made it there before it sold. Glad that I made it there before it sold. More

Dave Morrison was my service advisor. Vehicle was brought in for transmission shudder. Was told that I had a misfire in the engine. So I authorized the work to be done. After work was com Vehicle was brought in for transmission shudder. Was told that I had a misfire in the engine. So I authorized the work to be done. After work was completed, I picked up the vehicle. I was able to notice that the same shudder/ vibration I was feeling is still there. I had emailed Dave about the issue. He replied back saying he would get with the technician. Dave never replied back in regards to what the technician might of said or never offered to get my vehicle back in the shop for a second look. at this point, I'm out $1200 and my vehicle still isn't fixed. The shudder/ vibration is very easy to feel. It's hard to believe my vehicle was even test driven after the work was done to verify that it fixed the issue. More

Super easy to deal with this dealership. Everyone on staff was on point. Will return. Everyone on staff was on point. Will return. More

Peggy was extremely professional and made the experience awesome ,she wa very helpful and would come back. experience awesome ,she wa very helpful and would come back. More

I love the service I get it's always top notch. Melissa was great and very helpful Melissa was great and very helpful More

I made an appointment which you think would save time but no it didn’t. I got through faster before this appointment system was put in place. If you have an appointment it shouldn’t take two hours to get an no it didn’t. I got through faster before this appointment system was put in place. If you have an appointment it shouldn’t take two hours to get an oil change. The staff was nice but it didn’t make up for the long wait. I was also talked into the extended warranty on the car and got that but then I’m told i need wiper blades and cabin filters and this and that and nothings covered so what’s the point of the warranty and paying that much for it. I guess the experience would’ve been better if I what I’ve just gotten in at my appointment time and not sat there for two hours getting more and more frustrated with the process More