AutoNation Ford Arlington - Service Center

My problem is more with FORD but Service Department could/should have done more. I have a 2017 Shelby F150 truck with engine light on, bring it in to get fixed, and told due to the custom Shelby 750HP could/should have done more. I have a 2017 Shelby F150 truck with engine light on, bring it in to get fixed, and told due to the custom Shelby 750HP tune the dealership could not read/diagnose the problem and need to go to a Performance Shop that specializes in custom dyno tuning. What? One of the most expensive vehicles Ford sells and your telling me you cant fix it? Service Department should have contacted Tuscany Motors. It clearly states in additional manual included with truck to contact them if engine light comes on or unable to repair within 3 days, and they did neither. Had my truck 7 days. Now I have this expensive truck that I cant sell or trade because I cant get it fixed. Big reason I bought this truck was because "Take Tuscany vehicle to any local dealership for service" is advertised, on website and in manual. Found only 1 performance shop that will even look at it but next available appointment is 3 months. Called another local FORD dealership who said they have no problem with Shelby vehicles or custom tune. Last I will say, everyone I spoke and dealt with at Autonation have been nice and pleasure to work with. The minute this truck is fixed it will be traded in and last Ford I will ever own. More

Great service department! The work is always done to my satisfaction and on time! I receive updates on the service. The work is always done to my satisfaction and on time! I receive updates on the service. More

Joshua went above and beyond in helping me through a major transmission issue! My car was fixed and back to me quickly in what I was afraid would take weeks to have repaired. I'll always trust Joshua wi major transmission issue! My car was fixed and back to me quickly in what I was afraid would take weeks to have repaired. I'll always trust Joshua with anything my vehicle needs! Joshua is the BEST!! More

They have an idiot advisor named Dave Morrison who was so bad and rude that I had to request to speak to the manager. He couldn't or wouldn't answer any questions. It took 20+ minutes before this individual bad and rude that I had to request to speak to the manager. He couldn't or wouldn't answer any questions. It took 20+ minutes before this individual brought out the manager, James Windham. I got the impression that Morrison hoped that I would just get disgusted and leave. Anyway, the manger was very professional and nice. He answered my questions and took care of the problem. The manager is a plus to your organization. The poor ranking i have given is because of Morrison, the service advisor. More

The customer service that Jaimie provided was extremely well and he always gives honest and necessary advice. well and he always gives honest and necessary advice. More

Initial review was created while I was extremely frustrated with another Autonation dealership, and took my frustration out on the review of this location because of it. Now that I've cooled down, frustrated with another Autonation dealership, and took my frustration out on the review of this location because of it. Now that I've cooled down, I can honestly say that the assistant service manager "Josh" could not have been more helpful. He was up front, honest ad kept me updated throughout the entire process, even if I didn't like the answers doesn't change the honesty and respect I was given. I really cannot complain about the service I received at Autonation Ford. More

Clean, professional and most of all, ethical dealership. My service tech was new and struggled with some of the details; however, he remained cordial, and his co-worker was always so willing to assist him My service tech was new and struggled with some of the details; however, he remained cordial, and his co-worker was always so willing to assist him --- which was very kind and much appreciated! Tires were not rotated; however, a note in my file and promise to care for her on my next visit! Auto Nation did not disappoint. Sales and Service Techs have always been professional, kind and ethical to me! Kind of them to provide me a Lyft home so I didn't have to wait five hours!!!! More

Josh was instrumental to make me feel that I was important and that your dealership will not take advantage of me knot knowing if you were going to do the right thing. important and that your dealership will not take advantage of me knot knowing if you were going to do the right thing. More

Part was not ordered by Mike as promised so when I had appointment for installation, they could not fix it. Advisor Tim was upfront about mistake, but I am still waiting for part to get repair. appointment for installation, they could not fix it. Advisor Tim was upfront about mistake, but I am still waiting for part to get repair. More

I love working with this service department and Peggy is the EST person to work with! She always gets everything the first time! Very wonderful group! the EST person to work with! She always gets everything the first time! Very wonderful group! More