AutoNation Ford Arlington

The best car buying experience ever! The service manger, Nick is the most friendliest, attentive and dialed in leader I have ever worked with buying a car. Mike Halasa, Sales Representative is absol manger, Nick is the most friendliest, attentive and dialed in leader I have ever worked with buying a car. Mike Halasa, Sales Representative is absolutely professional, knowledgeable about the product, honest, and no pressure. He makes the entire buying experience a pleasure and hassle free. Finance, Erik Bustillos, amazing customer service. I have bought numerous new cars in my lifetime and each has a unique experience, this dealer is absolutely my favorite. They work for the customer while protecting the fiduciary duty to Autonation and bring both parts together for a perfect sale, one that is profitable and comfortable for the buyer and built on mutual trust. We Love the Expedition!!!Thank you team for a job well done. Mr. E… Houston! More

Dave Morrison is great - we wouldn't see anyone else. The dealership has great service technicians and are on time! The dealership has great service technicians and are on time! More

Worked with me on what I was looking for with their other sister dealerships. Also worked on the payment that I was needing I would go back any time for another vehicle. sister dealerships. Also worked on the payment that I was needing I would go back any time for another vehicle. More

Service department personal very helpful with my service question. My car was service on time and the price was reasonable. question. My car was service on time and the price was reasonable. More

Everyone was polite and friendly. Great service . I love this dealership. Even thought it’s out of my town, I make the drive there. this dealership. Even thought it’s out of my town, I make the drive there. More

Good service and I was pleased except they ran short on the synthetic oil I was having changed. I had to wait until two more quarts were delivered to the dealership so they could finish the oil change. the synthetic oil I was having changed. I had to wait until two more quarts were delivered to the dealership so they could finish the oil change. More

Took my car in the day after Thanksgiving to get a recall fixed as it made it impossible to drive the 3 hours back home. They got it done the next day and washed my car. Very nice and professional staff, esp fixed as it made it impossible to drive the 3 hours back home. They got it done the next day and washed my car. Very nice and professional staff, especially Peggy! Loved coming here and it put my mind at ease More

Overall satisfied. Can't go wrong with getting truck worked on at a dealership. Only problem is the price. They wanted to charge me 37 dollars for engine air filter but it only costs 20 bucks at o'reill worked on at a dealership. Only problem is the price. They wanted to charge me 37 dollars for engine air filter but it only costs 20 bucks at o'reilly More

My complaint would be it is ridiculous to have to wait in line at the dealership 10 days before work can be done. At least let the vehicle be taken home so it can be used especially since you have no rental line at the dealership 10 days before work can be done. At least let the vehicle be taken home so it can be used especially since you have no rentals available. Then bring in when you are ready to begin the servicing. When the work was finally done the issues were resolved under warranty. That part was done nicely, but the under “ warranty” repairs still cost me over $1300.00 because I had to rent a car because you had my vehicle for almost a month. No one can do without their vehicle for the extended wait time and extended delivery of parts for vehicle repair. I talked with other dealers who also agreed with me any they said they would never do that. Mind you the other dealers were not Ford. I understand Covid times are different than normal, but Ford would benefit with a different policy on appointments for work to be done on vehicles. If it weren’t for the waiting time and leaving vehicle while just sitting in line at the dealership I would use them again. As things stand Ford dealerships are my last resort. All this being said Paul who was my contact was very nice and did a great job of communicating with me during the long situation with my vehicle issues, and seemed to get the issues resolved thankfully. I would not recommend the service center not because the work that was fine but because the wait time at the dealership to even begin work on the vehicle. So it is really and yes and no answer not a cut and dry yes or no recommendation. More

Autonation Ford Arlington has excellent customer service. I wasn’t there all day and I received quality service. I wasn’t there all day and I received quality service. More