AutoNation Ford Arlington

Autonation has serviced our F150 from new in 2018. We have an MPP mechanical and service warranty. Every time we book a service we have to convince the service department that we are covered. On this lat have an MPP mechanical and service warranty. Every time we book a service we have to convince the service department that we are covered. On this latest occasion, we had to try and convince Melissa after she stated adamantly (along with her equally adamant colleague) that we would not be covered and we would be charged accordingly. After trying to convince them otherwise and being spoken to in what can only be described as a condescending and rude way, we managed to persuade her to call the warranty company. As on every previous occasion, they were told by MPP that we were indeed covered. Begrudgingly and in a totally unapologetic manner she said that our F150 would receive its 45k mile service. Our vehicle only received an oil change. No other work was completed. We did state that we did not require the tires to be rotated, but why wasn’t the rest of the work carried out? After sales care is a great measure of a dealers business. We ordered a new Ram yesterday. Your loss Autonation Ford. More

Our sales representative Angel was very professional and extremely knowledgeable. She was obviously well prepared and answered our questions promptly and accurately. We loved the no pressure atmosphere of extremely knowledgeable. She was obviously well prepared and answered our questions promptly and accurately. We loved the no pressure atmosphere of the dealership. More

Great service as usual. Dave Morrison is the best. No BS, straightforward information. They have earned my business. straightforward information. They have earned my business. More

Dave at Autonation Ford in Arlington handled my repairs with ease. Great communication, did what they said they were going to do, handled the extended warranty processing, arranged for a loaner car, and g with ease. Great communication, did what they said they were going to do, handled the extended warranty processing, arranged for a loaner car, and got it back to me when they said they would. Definitely recommend. More

The transmission service and oil change was completed while I waited and the car wash was an extra bonus. Dave was quick to write me up and provided great service. The whole environment is very friendl while I waited and the car wash was an extra bonus. Dave was quick to write me up and provided great service. The whole environment is very friendly. More

Just returned for my 3rd purchase at AutoNation Ford in Arlington! My family trust the people at AutoNation to help us with one of the most important choices we make. From beginning to end and even after t Arlington! My family trust the people at AutoNation to help us with one of the most important choices we make. From beginning to end and even after the deal is done, they make the process easy. Low pressure sales, great prices, and over all wonderful customer service with anyone, but I highly suggest that you ask for Mark or Kyron if you want the best! More

Punctual, friendly, courteous. Peggy helped me with my vehicle recall. She did a great job keeping me up to date on the status vehicle recall. She did a great job keeping me up to date on the status More

Extremely friendly and attentive. Jamie was the service writer, he was courteous, conscientious, and made sure all of my needs were taken care of. writer, he was courteous, conscientious, and made sure all of my needs were taken care of. More

Despite having a long potential wait time, they were able to get my car checked out quick and get me going. Even provided a lyft home when they had to keep my car. to get my car checked out quick and get me going. Even provided a lyft home when they had to keep my car. More

The service department has always been friendly they take my truck in and and service the the vehicle quickly then review the service performed and go over any future service requirements I am always happy w my truck in and and service the the vehicle quickly then review the service performed and go over any future service requirements I am always happy with their service More