AutoNation Ford Arlington

It's always a pleasure when it's time for servicing my F150 King Ranch at Auto Nation Ford Arlington. Dave Morrison is a great service manager for my vehicle and keeps me up to date on status of my vehicl F150 King Ranch at Auto Nation Ford Arlington. Dave Morrison is a great service manager for my vehicle and keeps me up to date on status of my vehicle while I wait. More

Listened to my needs and wants and treated me with respect. My salesperson, Mark, made it a positive experience respect. My salesperson, Mark, made it a positive experience More

Overall a good experience. Car threw a rod on 12/22/21, engine was on national backorder for three months (not dealer's fault). Once part came in they were pretty quick about Car threw a rod on 12/22/21, engine was on national backorder for three months (not dealer's fault). Once part came in they were pretty quick about turning it. Had a rear main leak after I got it back, but they remedied it quickly. Thanks to Joshua and Dunte for seeing me through this. More

The first service advisor told me that I had to leave my car there for a month to fix the seatbelt. Jaime actually helped! He told me that he would have to order the part, how long it would take and how l car there for a month to fix the seatbelt. Jaime actually helped! He told me that he would have to order the part, how long it would take and how long it would take to install. The part took a little longer but that’s the new normal. Jaime got my car in and had it fixed in a fraction of the time! Very impressed! I was considering never going back after a brief conversation with the first guy!! More

I purchased a vehicle and what should have been an easy smooth process turned into a full day-long event. Unannounced to me, AutoNation previously made the decision not to except outside financing. However smooth process turned into a full day-long event. Unannounced to me, AutoNation previously made the decision not to except outside financing. However, I insisted on using my credit union which I’ve been with for years. They made the entire process extremely difficult very time consuming. I previously researched the vehicle. All I wanted to do on arrival was look at it, test drive it, pay for it and leave. Long story short, I gave them a cashiers check for the full amount of the vehicle and decided to pay the TTL out of pocket. They made it very clear that they were not happy with me as a customer but would make an exception and accept payment for the vehicle. Really? They presented it as though they would do it me a favor to sell me the car. The only reason why I did not walk away, is I really wanted that particular vehicle. They proved to me what I’ve thought now for sometime, customer service is a dying art. More

Jake is awesome and very attentive. He was fantastic to work with. Would do it again He was fantastic to work with. Would do it again More

The salesman, was fantastic. Personable, easy going, good natured. The sales manager with their poor customer relationship skills is a site to behold. Stop pushing to buy add o Personable, easy going, good natured. The sales manager with their poor customer relationship skills is a site to behold. Stop pushing to buy add ons that have not been added to the vehicle. Could not even show proof that two addon services have already been performed. I didn’t ask for them, or seek them, stop being deceitful with your interactions. The first F&I manager I dealt with, Charles, is a good guy. Again has respectable personality. The second F&I manager, name withheld, who I worked with the next day because Charles was out, lacks courtesy and just common sense on customer interaction. A more detailed review will be shared on Google Reviews. More

Great service and service time was spot on. Would recommend to family and friends. Thanks. Would recommend to family and friends. Thanks. More

I have used this dealership for many years. My visit was for a routine maintenance and vehicle recall. Both things were completed within one day. I am completely satisfied with the service I My visit was for a routine maintenance and vehicle recall. Both things were completed within one day. I am completely satisfied with the service I received. More

Peggy met with me, reviewed tire options with me and we came up with a good solution. came up with a good solution. More