AutoNation Ford Arlington

Dave was very helpful got the parts in quickly , got me in before it was even scheduled and even had it washed when I picked it up. Steve in before it was even scheduled and even had it washed when I picked it up. Steve More

Peggy was my service person. She did an excellent job of keeping me in the loop on the diagnosis and also identified other areas that needed to be fixed that were covered under She did an excellent job of keeping me in the loop on the diagnosis and also identified other areas that needed to be fixed that were covered under warranty. She also recommended I change my service appointment day so that the work could be finished same- day. More

The location was clean, staff quickly asked me if I been helped, they also offered me something to drink. Everyone was really polite and friendly. helped, they also offered me something to drink. Everyone was really polite and friendly. More

They met my needs quickly and was able to diagnose and fix the problem that another dealership failed to fix twice fix the problem that another dealership failed to fix twice More

Dealer manager call me back to make sure I was a satisfied customer. I had to take my truck back but they took care of it ...great customer service. satisfied customer. I had to take my truck back but they took care of it ...great customer service. More

I took my car in for a 100,000 mile check up and got an oil change and tire rotation. My oil had just been changed a month earlier and didn’t need to be changed. They never called me (even though they clai oil change and tire rotation. My oil had just been changed a month earlier and didn’t need to be changed. They never called me (even though they claimed they did) to tell me what services needed to be done, just gave the “multi system check” to my parents when they picked the car up. When I called to tell them what happened, I got nowhere with the person I spoke to. She just said that it was assumed the oil needs to be changed at that check, so they just do it (and charge you for it). Nowhere in the paperwork does it specifically say they did a 100,000 mile check up. Highly unsatisfied. More

I had a great experience at Autonation Ford in Arlington. The process was quick and easy. The process was quick and easy. More

Dave was quick to get my truck's problem found and repaired and returned to me repaired and returned to me More

I ordered a car through AutoNation Ford in Arlington and when it arrived, the dealership had recently changed managers. The new manager's policy was they do not match trade in offers in writing from other d when it arrived, the dealership had recently changed managers. The new manager's policy was they do not match trade in offers in writing from other dealerships. This dealer offered me $6,500 less than a dealership right across the street. Their own brand dealership in Frisco offered me $4,000 more, after much conversation, they agreed to raise their offer to the same one as their dealer in frisco. They would not allow me to bring in outside financing even though I had a lower interest rate guaranteed through a bank I work with normally. The overall experience was unpleasant. The sales folks that I work with were very friendly and accommodating and understanding with the challenges and apologized however I will not purchase again from this dealership. More

Melissa was my advisor and she did great. Great communication and great customer service. Hope I can get her again as my advisor for future visits. Great communication and great customer service. Hope I can get her again as my advisor for future visits. More