AutoNation Ford Arlington

I took my 2018 Ford Escape S in for a tune-up, oil change, torque converter maintenance and rear brakes replacement. The mechanic discovered that one of the motor mounts was damaged and that was repla change, torque converter maintenance and rear brakes replacement. The mechanic discovered that one of the motor mounts was damaged and that was replaced thanks to an aftermarket warranty repair company. Dave Morrison was the service writer very pleased with his attention to details. Staying with Ford repair and parts for most of my maintenance for the Escape! More

Service center has Lyft available. They could also pickup and deliver your vehicle. There is no extra charge. Peggy in service center is awesome. I wouldn’t go anywhere else for servic They could also pickup and deliver your vehicle. There is no extra charge. Peggy in service center is awesome. I wouldn’t go anywhere else for service. More

I went to the location twice, a Tuesday and the following Thursday. I wasn't a huge fan of the salesman that showed us around the first day since he walked far ahead and mumbled so we never heard what he was Thursday. I wasn't a huge fan of the salesman that showed us around the first day since he walked far ahead and mumbled so we never heard what he was saying. We went to look at a specific car but they had sold it that morning. Credit where it is due, the first salesman did show us other cars that mostly fit my criteria, but ultimately it usually failed in price or mileage, which were non-negotiable. THURSDAY HOWEVER, I was able to meet up with the person I had originally talked to about the car. He texted me Thursday morning saying that the original car was back for sale, so we made an appointment. Gabriel was *fantastic*. He was fun and explained things well, had the car pulled up and open by the time we got there, and answered any questions we had. The car ended up being perfect and they worked with us to figure out payment (I will say they only accept cash/card/check, even if financing through your own bank or credit union so that was a process). I also had to call yesterday to check on warantee since my check engine light is on, and they have a pretty good dealership warantee (doesn't cover my issue but it's an easy one). It originally would have been a 2-star review, but Gabe really saved it and I would give it 6 stars if I could! More

Will Jeffery with AutoNation Ford in Arlington made my car buying experience smooth and hassle free. He was very nice and not pushy.. fair and listens on what you want. No extra gimmicks or fishy tactics. car buying experience smooth and hassle free. He was very nice and not pushy.. fair and listens on what you want. No extra gimmicks or fishy tactics. They priced my trade in car far better than previous dealerships I went that week and what carvana have quoted me. I was able to get a brand new Ford Expedition Limited through one of the specials that was available... ZERO percent APR for 36 months! I would definitely recommend them to friends and family. And I will never go somewhere else if I'm buying a Ford in the DFW area. More

very clean and assisted in a timely manner with updates and claims assistance. work done in a timely manner and claims assistance. work done in a timely manner More

I had my 2011 Ford Ranger in for service on Thursday 11/2/23 I needed a oil change, tire rotation and transmission service. They called me and said my truck was stuck in park. I told them to fix it. 11/2/23 I needed a oil change, tire rotation and transmission service. They called me and said my truck was stuck in park. I told them to fix it. All was well until Saturday when I went to go to the store. The plastic that is on the steering column where they went in to fix the shifter is not staying up It falls down. My service advisor is a very good person, Now I dont know what to do about this. Jay (Hilliard) Jones. service advisor was very good and one of the best. More

Picked out car online. Advised salesperson I wanted to get approved before showing up, he couldn't get it done. Went in with approved financing through Chase, one of their Advised salesperson I wanted to get approved before showing up, he couldn't get it done. Went in with approved financing through Chase, one of their lenders. Was asked if we wanted to go with another finance company with a lower rate. I said no! Went to sign the paperwork and asked again about other finance company, I replied no again. Ready to sign paper work and the other finance company is listed. Wow! Like how many times do we have to say no! Don't assume everyone is stupid and will not read their paperwork. This is why the industry gets such a bad rep. More

Truck was at dealership for 2 months. Not all service was completed within time frame. Not all service was completed within time frame. More

This is my 3rd vehicle to buy here. Everyone is always very easy to deal with. No one has ever tried to play games with me, which I appreciate. Everyone is always very easy to deal with. No one has ever tried to play games with me, which I appreciate. More

Was met promptly at my scheduled appointment time my f150 was serviced and they preformed recall work and noticed my battery was defective and replaced it for no charge very pleased with my visit was serviced and they preformed recall work and noticed my battery was defective and replaced it for no charge very pleased with my visit More