AutoNation Ford Arlington

I arrived with a scheduled appointment to address recalls for my 2021 Lariat F150. After entering the service desk area, there were 6 service Reps (without customers), staring at their computer monitors. Aft for my 2021 Lariat F150. After entering the service desk area, there were 6 service Reps (without customers), staring at their computer monitors. After nearly 3 minutes, 'Rep Amber' finally greeted me. She informed me that I needed to leave my vehicle for the day and I was offered a Lyft ride home and back to the dealership after the recall work was completed. Once I returned to pickup my vehicle, Rep Amber informed me that they had to 'special order' the windshield wiper motor parts and that once the parts arrived I'd have to leave my Lariat all day again for the work to be completed. However, the seatbelt recall work was completed as promised. For the record, My service experiences with Planet Ford (Park-Cities), and Mac Haik Ford are supreme compared to my experiences with AutoNation Ford Arlington thus far. To sum things up, there IS ample room for improvement for AutoNation Ford's Service Department. Respectfully, I hope this review helps. More

Customer service good but there is no reason why I should be pay $90.00 for a oil change for a 2014 Ford Focus SE, when my previous oil change was just $66.48 !!!! I even called a day before my appointment a be pay $90.00 for a oil change for a 2014 Ford Focus SE, when my previous oil change was just $66.48 !!!! I even called a day before my appointment an inquired about the cost of the oil change and left a voicemail message on the service rep. phone, and NO-NONE ever called me back. More

Peggy my service advisor does a great job. She makes sure everything is done keeps me informed and my Escape is washed and cleaned when ready. She makes sure everything is done keeps me informed and my Escape is washed and cleaned when ready. More

Excellent service and immediate response when I call and leave a message on voicemail. Are able to accommodate my schedule leave a message on voicemail. Are able to accommodate my schedule More

Peggy Chaney is excellent, friendly, knowledgeable, competent, professional, forthcoming, personable, patient. I won’t go to anyone else. competent, professional, forthcoming, personable, patient. I won’t go to anyone else. More

In my second F-150 with Autonation. Jamie Heiland has been the go to guy and has always provided good service. Jamie Heiland has been the go to guy and has always provided good service. More

Had a general customer service issue and management was awesome at providing feedback and resolution! awesome at providing feedback and resolution! More

I am very disappointed in the service at this dealership. I won't use it anymore. we waited 4 hrs for the work done and finally they started on my car .I had a 10:00 o clock appointment and they started at 2. I won't use it anymore. we waited 4 hrs for the work done and finally they started on my car .I had a 10:00 o clock appointment and they started at 2. More

Hands down the best auto service I have ever experienced! Mike and his crew are fantastic. I could not be more pleased. Mike and his crew are fantastic. I could not be more pleased. More

My total experience with AutoNation Ford Arlington was great, thanks for the F150. The sales team went above and beyond to satisfy my purchase needs, great, thanks for the F150. The sales team went above and beyond to satisfy my purchase needs, More